Atarah Silva
Cedarhurst,New York
Summary
Results-oriented operations leader with deep experience in program coordination, training, and organizational systems across behavioral health and service-based environments. Skilled in designing efficient workflows, optimizing team performance, and ensuring compliance with complex regulatory requirements. Recognized for building scalable programs that balance structure with compassion, driving measurable improvements in service quality, communication, and overall performance.
Overview
2026
2026
years of professional experience
Work History
Intake & Training Coordinator
Hamaspik
07.2024 - Current
- Developed and implemented training programs for staff engagement and skill enhancement.
- Collaborated with department heads to identify training needs and gaps in employee skills.
- Coordinated psychological evaluations and documentation for OPWDD eligibility, ensuring accuracy and timely submission.
- Facilitated therapy recommendations and referrals to ABA and other service agencies.
- Streamlined workflows across departments to enhance efficiency and client satisfaction.
Certified Life Coach
Self Employed
2020 - 2023
- Coached individuals in mindset, confidence, and personal development to help them achieve meaningful life goals.
- Facilitated group workshops and accountability sessions to promote clarity, motivation, and sustained progress.
- Developed personalized coaching frameworks that improved client follow-through and measurable outcomes.
- Maintained a supportive, goal-focused environment that encouraged lasting personal and professional growth.
- Monitored progress of clients, adjusting strategies based on feedback and results achieved.
Sales Executive
EZTR
07.2019 - 11.2019
- Met with immigration attorneys to present and promote the company’s professional translation services.
- Built trusted relationships with law firms and maintained ongoing client communication.
- Coordinated service requests between attorneys and the translation team to ensure accuracy and timely delivery.
- Provided feedback to management to improve client onboarding and service processes.
- Expanded partnerships with multiple law offices through personalized service and consistent follow-up.
Business Development Associate
All Going Realty
2016 - 2019
- Implemented and managed the company’s CRM system to track leads, client communications, and deal progress.
- Created organized workflows that improved follow-up consistency and conversion rates.
- Coordinated marketing efforts to increase visibility and client engagement.
- Supported property listings and documentation to streamline transaction processes.
- Strengthened team communication and reporting by introducing structured tracking and feedback systems.
Executive Assistant to CEO
Clipper Equity
10.2011 - 11.2012
- Managed the CEO’s calendar, travel plans, and daily scheduling.
- Assisted with meeting preparation, document organization, and ordering meals for team meetings.
- Maintained filing systems and supported office operations to ensure smooth workflows.
- Communicated with staff and vendors to coordinate logistics and follow up on assigned tasks.
- Supported leadership in maintaining organized reporting and improving communication efficiency across teams.
Special Assistant
New York State Senate
02.2008 - 10.2011
- Supported the district office of a New York State Senator by assisting constituents with housing, disability, and social service cases.
- Managed incoming calls, correspondence, and appointment scheduling for community members.
- Prepared letters, reports, and materials for public events and community initiatives.
- Represented the office at local events and assisted with outreach and engagement activities.
- Helped maintain organized case files and tracking systems to improve response times and service quality.
- Strengthened community trust by providing compassionate and efficient constituent support.
Education
No Degree - Leadership & Organizational Development
Professional Development & Continuing Education
OnlineAssociate of Arts - Liberal Arts
Maalot Semminary
Brooklyn, NY06-2005
Skills
- Program & Client Coordination
- Operations & Workflow Management
- Training & Mentorship
- Communication & Relationship Building
- Documentation & Compliance
- Strategic Organization
- Public Speaking & Workshop Facilitation
- CRM & Data Management
- Process Improvement & Efficiency Optimization
- Team Collaboration & Support
Accomplishments
- Created and implemented comprehensive training modules in Trainual, enhancing staff consistency and compliance.
- Streamlined intake and documentation processes, reducing turnaround time for OPWDD eligibility submissions.
- Collaborated with clinicians and administrative staff to develop family education sessions that improved service understanding and client satisfaction.
Timeline
Intake & Training Coordinator
Hamaspik
07.2024 - Current
Sales Executive
EZTR
07.2019 - 11.2019
Executive Assistant to CEO
Clipper Equity
10.2011 - 11.2012
Special Assistant
New York State Senate
02.2008 - 10.2011
Certified Life Coach
Self Employed
2020 - 2023
Business Development Associate
All Going Realty
2016 - 2019
No Degree - Leadership & Organizational Development
Professional Development & Continuing Education
Associate of Arts - Liberal Arts
Maalot Semminary