Atarah Sims
Columbus,GA
Summary
Seasoned professional with 19 years of diverse customer service experience, currently excelling as a Client Service Consultant. Proven ability to manage customer inquiries and data entry with accuracy and efficiency across multiple communication platforms. Seeking to leverage adaptability, problem-solving skills, and a strong customer service background in a Customer Service Consultant role.
Overview
19
19
years of professional experience
Work History
Client Service Consultant
HealthEquity
09.2024 - Current
- Served as primary contact for HealthEquity clients, resolving inquiries and issues with expertise while delivering exceptional service through effective communication and problem-solving.
- Delivered exceptional client service by addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams to enhance client experience and satisfaction.
- Trained new team members on procedures and best practices for client interactions.
Data Entry Clerk
Five Star Call Centers
10.2021 - 01.2024
- Accessed and navigated multiple databases to deliver reliable information, effectively resolving customer issues and enhancing satisfaction.
- Responded to customer inquiries via phone, email, and chat, providing accurate support that addressed individual needs and resolved issues.
- Maintained productivity and professionalism while managing multiple tasks in a high-pressure environment, ensuring timely support.
Patient Access Representative
Integra Business Alternatives
Columbus, USA
08.2018 - 01.2019
- Managed patient registrations and verified insurance information efficiently.
- Handled insurance documentation and secured pre-approvals for medical treatments.
- Captured demographic, personal, and financial information in patient registration, ensuring compliance with data entry protocols.
- Assisted patients with scheduling appointments and accessing services smoothly.
- Coordinated communication between patients and healthcare providers effectively.
Vital Records Clerk
Spherion
Columbus, USA
01.2018 - 08.2018
- Coordinated with parents to document and process birth information, ensuring accurate completion of required forms and efficient data entry into the GAVERS system.
- Reviewed birth certificate worksheets for accuracy and completeness, obtaining necessary parental signatures for verification and compliance.
- Organized and maintained physical and electronic records for efficient retrieval.
- Processed incoming documents, ensuring accurate categorization and filing.
- Assisted staff with document requests and inquiries in a timely manner.
Data Entry Clerk
BancTec
Columbus, USA
05.2016 - 11.2017
- Compiled, sorted, and verified data, maintaining high accuracy standards.
- Executed data entry tasks with precision, ensuring integrity of critical documents.
- Collaborated with team to meet service level agreements and adhere to client deadlines.
Medical Records Clerk
Kelly Services
Columbus, USA
05.2015 - 02.2016
- Compiled and digitized patient profiles by aggregating demographic data and scanning medical records into the MedTech system, ensuring accuracy and accessibility for healthcare providers.
- Managed patient records and ensured compliance with privacy regulations.
- Processed record requests from healthcare providers and patients promptly.
- Sorted and categorized medical documents in a filing system for efficient access by healthcare staff.
- Organized and filed medical documents for easy retrieval and reference.
Assistance Coordinator
Road America
Columbus, USA
01.2013 - 05.2015
- Coordinated support services to ensure swift and effective resolution of customer situations.
- Assessed client needs and coordinated towing, jump starts, tire changes, and fuel delivery for timely roadside emergency solutions.
- Coordinated logistics for events, ensuring timely setup and breakdown.
- Assisted in managing vendor relationships to support operational needs.
- Maintained schedules and calendars for team meetings and events.
Customer Service Representative
Convergys
Valdosta, USA
06.2007 - 12.2012
- Delivered customer service following established protocols, ensuring courteous and professional communication with each interaction.
- Conducted research and analysis to respond to inquiries about installation, billing, and service changes, aiding in customer satisfaction and retention.
- Researched and analyzed inquiries regarding installation, billing, and service changes, contributing to customer satisfaction and retention.
Education
High School Diploma -
Valdosta High School
Valdosta, GASkills
- Client relationship management
- Customer service
- Customer onboarding
- Problem resolution
- Issue resolution
- Data analysis
- Database management
- Data entry accuracy
Timeline
Client Service Consultant
HealthEquity
09.2024 - Current
Data Entry Clerk
Five Star Call Centers
10.2021 - 01.2024
Patient Access Representative
Integra Business Alternatives
08.2018 - 01.2019
Vital Records Clerk
Spherion
01.2018 - 08.2018
Data Entry Clerk
BancTec
05.2016 - 11.2017
Medical Records Clerk
Kelly Services
05.2015 - 02.2016
Assistance Coordinator
Road America
01.2013 - 05.2015
Customer Service Representative
Convergys
06.2007 - 12.2012
High School Diploma -
Valdosta High School