Antonio T Artigas
Hiram,GA
Summary
A results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Director of Bank Partner Experience
FineTech Inc
01.2022 - Current
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Health Insurance Sales Agent
Select Quote
09.2021 - 01.2022
- Assisted client find the most comprehensive plans available in their area
- Develop and present product presentations to educate and sell the
- Medicare products to customers
- Answer product and/or service questions; suggest features and benefits about Medicare products and to attract potential customers
- Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified lead and ultimately sale
- Independent, telesales final expenses.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Vice President, Branch Manager
JP Morgan Chase Bank
04.2011 - 06.2020
- Motivated Branch Manager with an extensive career in financial services and a track record of driving sales and boosting company morale
- Hands-on, client-oriented professional who implements creative business development strategies and is dedicated to continuous improvement
- Implemented policies, procedures and process improvement initiatives to improve retention rates of customer households and increase customer service scores
- Analyze, reduced and controlled expenses by improving resource
Assistant Branch Manager
Suntrust Bank
04.2006 - 01.2011
- Allocation
- Coached and developed branch sta by
- Ering constructive feedback and taking an interest in their long-term career growth
- Accountable for day to day operations, and risk management of banking center
- Increased branch revenue, with deposits and investments balances growth of 14.5% year over year
- Mentored and onboarded new Branch Manager Trainees
- Managed a sta of 6 employees, overseeing customer service, sta ng, HR, and operational duties
- Used service reports and sales results to predict future production and to motivate my team
- Conduct formal performance reviews bi-annually with reinforced monthly development meetings
- Proactively sought and followed up on sales opportunities and prospects, including new business
- Successfully mitigate client complaints in addition to identify system related risks
- Lead pre-planning and debrief meetings/presentations with investment team to reinforce a strong client pipeline
- Participated in sales, service, and product training meetings
- Expanded customer base by utilizing in-depth knowledge of retail services, products, and sales techniques
- Supervised sta and communicated performance expectations to each team member.
Financial Center Manager
Wachovia
12.2000 - 04.2006
- Monthly training on Bank Secrecy Act
- Managed and supervised 6 employees
- Multi-tasked/Detail oriented/attention to detail
- Increased profits by establishing new accounts within the community while servicing established customer base
- Trained employees on new and existing policy
- Analyzed alerts and investigated transactional activity to detect any suspicions of money laundering or terrorist financing/Completed
- Suspicious Activity Reports
- Applied and knowledge of money laundering process
- O ered Exceptional Customer Service
- Maintained proper banking center operations based on training and policy and procedure manual
Education
Associate Degree - Computer Science
Westchester Business Institute
White Plains, NY04.2000
Skills
- Microsoft Outlook,
- PowerPoint
- Creative Issue Resolution
- Critical Thinking
- Collaborative Team Player
- Client Relationships
- Networking and Business Development
- Microsoft Windows and Office
Timeline
Director of Bank Partner Experience
FineTech Inc
01.2022 - Current
Health Insurance Sales Agent
Select Quote
09.2021 - 01.2022
Vice President, Branch Manager
JP Morgan Chase Bank
04.2011 - 06.2020
Assistant Branch Manager
Suntrust Bank
04.2006 - 01.2011
Financial Center Manager
Wachovia
12.2000 - 04.2006
Associate Degree - Computer Science
Westchester Business Institute
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