Atavia Mack

• Answers telephone and responds to inquiry, directs caller to appropriate area, or initiates triage slip for medical personnel response.

• Manages files, initiates and replies to record requests photocopies records and documents for billing and/or legal services; sends and receives information via facsimile machine or email, complying with all laws pertaining to medical records.

• Providing excellent customer service by promptly answering patient inquiries.
• Ability to read, comprehend and apply knowledge about insurance co-pays, deductibles and other insurance related information.
• Developed strong relationships with patients and their families to provide exceptional customer service at all times.
• Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.

• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
• Managed patient registration process, confirming data accuracy and completeness.
• Assisted patients in filling out check-in and payment paperwork.
• Manages files, initiates and replies to record requests photocopies records and documents for billing and/or legal services; sends and receives information via facsimile machine or email, complying with all laws pertaining to medical records.

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Coordinated patient scheduling, check-out and payments for billing.
• Handled customer service inquiries in person, via telephone and through email.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Organized patient records and database to facilitate information storage and retrieval.
• Helped address client complaints through timely corrective actions and appropriate referrals.