Ataya Faniel
Hollywood,FL
Summary
Thorough and dependable Referral Coordinator with 10 years of experience in medical industry. Efficient of high-volume multi-line telephone system averaging 50 to 100 calls each day. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
21
21
years of professional experience
Work History
Unit Secretary, Mother Baby
Palmetto General Hospital
08.2022 - Current
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Managed incoming calls and directed to appropriate department.
- Supported office staff and operational requirements with administrative tasks.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Performed various administrative tasks by filing, copying and faxing documents.
Referral Coordinator/Back Desk Secretary
Internal Medicine Associates
10.2008 - 06.2023
- Complete and process between 30 and 50 referral requests daily for medical providers, outpatient diagnostic studies and inpatient surgical procedures.
- Answer phones, scheduled appointments and assist nurses with call backs for medication refills.
- Assist nurses with bringing in patients, and checking vitals.
Medical Records/Referral Coordinator
South Florida Multi Specialty
05.2005 - 10.2008
- Organized clinical documentation, treatment plans, and outpatient referrals
- Prepared daily all Doctors and Specialists charts, sorted and filed incoming and outgoing reports for all Medical records and Attorney Subpoena requests
- Uploaded physician progress notes, history and physicals into electronic medical records.
Contract Specialist
Healthcare Advantage
11.2003 - 05.2005
- Implemented cost savings program reducing expenditures by negotiating discounted medicare rates for various providers and hospitals
- Handled numerous provider calls for patient eligibility and benefits
- Reviewed current Vendor contracts to identify upcoming contract expirations and coordinated with Hospitals, Family Physicians and Various Specialists.
Education
Some College - Health Care Administration
Florida Career College
Pembroke Pines, FLSkills
- Front desk management
- Referrals and Authorization arrangements
- Experience in using electronic medical records, E-Clinicals, Next Gen,Medisoft Programs
- Hedis Measures and Medicare Guidelines
- ICD 10, CPT Coding
- 20 Years Customer Service Experience
- Critical Thinking
- Time Management
- Worker Supervision
- Private duty Home Health Care
Additional Information
References are available upon request.
Timeline
Unit Secretary, Mother Baby
Palmetto General Hospital
08.2022 - Current
Referral Coordinator/Back Desk Secretary
Internal Medicine Associates
10.2008 - 06.2023
Medical Records/Referral Coordinator
South Florida Multi Specialty
05.2005 - 10.2008
Contract Specialist
Healthcare Advantage
11.2003 - 05.2005
Some College - Health Care Administration
Florida Career College
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