Atayjia Brown

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• Coordinate resolution of customer, account, payment, and appeal-related cases while ensuring compliance with internal policies and service-level standards.
• Customer Review Team: Review and resolve customer-submitted cases by verifying documentation, identifying discrepancies, and determining appropriate resolutions.
• Account Review Team: Conduct detailed account reviews, audit account activity, and correct errors to maintain data accuracy across systems.
• Driver Appeals Team: Evaluate driver appeal cases, review supporting documentation, apply policy guidelines, and document final determinations.
• Payments Department: Research payment-related issues, resolve billing discrepancies, and ensure accurate processing and posting of payments.
• Maintain detailed case notes and resolution documentation in CRM and internal case management systems.
• Collaborate with cross-functional teams to ensure timely, accurate, and compliant case resolution.

• Managed high-volume inbound inquiries related to policy accounts, billing, and claim-adjacent concerns.
• Updated and verified customer account information while ensuring data accuracy and compliance.
• Documented interactions thoroughly in CRM systems to support follow-up actions and resolution tracking.
• Collaborated with internal departments to resolve escalated issues efficiently.
• Reviewed and verified customer policy information to resolve billing, coverage, and account discrepancies in accordance with company guidelines.
• Documented case details and resolution outcomes accurately to support follow-up actions and internal review.

• Handled a large volume of confidential customer calls while maintaining professionalism and empathy.
• Accurately documented case details and routed claims-related inquiries to appropriate departments.
• Evaluated customer needs and followed established workflows and compliance guidelines.
• Supported service quality metrics through consistent documentation and resolution accuracy.
• Handled sensitive, confidential information while following strict compliance and documentation standards.
• Evaluated eligibility-related inquiries and accurately routed cases based on established procedures and service protocols.

• Resolved customer inquiries related to orders, delivery, and account concerns.

• Maintained accurate records of customer interactions and resolutions.

• Worked cross-functionally to ensure timely issue resolution and customer satisfaction.

• Researched account and order discrepancies, verified transaction details, and documented resolutions within internal systems.

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• Resolved customer inquiries related to orders, delivery, and account concerns.
• Maintained accurate records of customer interactions and resolutions.
• Worked cross-functionally to ensure timely issue resolution and customer satisfaction.
• Reviewed account histories, verified balances, and resolved payment discrepancies while maintaining accurate documentation.