A'Tayvia Nelson
Lanham,MD
Summary
Computer Science major with a Criminal Justice minor from the University of Maryland Eastern Shore, driven by a strong passion for cybersecurity, digital forensics, and IT. Recognized as a fast learner, dedicated to acquiring hands-on experience while advancing a career in technology and security. Actively seeking internships or entry-level opportunities to apply technical skills, collaborate with industry professionals, and contribute to impactful projects that enhance organizational security and efficiency. Eager to leverage academic knowledge in practical settings to foster growth and innovation in the field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Plasma Processor
ADMA Biologics
10.2024 - 05.2025
- Responsible for the accurate and timely sampling, testing, shipping and storage of plasma collected from donors.
- Operated plasma processing equipment to ensure compliance with industry standards.
- Conducted quality control tests on plasma samples for purity and safety.
- Collaborated with team members to streamline plasma collection processes.
- Trained new staff on safety protocols and operational procedures.
- Monitored inventory levels of supplies and materials for efficient operations.
- Documented processing activities accurately in compliance with regulatory requirements.
- Proactively communicated with management regarding any discrepancies or issues, ensuring swift resolutions and minimal disruptions to production.
Amazon Fulfillment Associate
Amazon Warehouse
11.2023 - 04.2024
- At Amazon, We select, pack, and ship orders.
- Operated pallet jacks and forklifts to efficiently transport goods within warehouse.
- Managed inventory control processes, ensuring accuracy in stock levels and product locations.
- Collaborated with team members to optimize order fulfillment workflows and reduce lead times.
Crew Member
McDonald's
03.2021 - 11.2022
- I greeted customers, cleaned, restocked, made drinks and ice cream. I also handled money as I was a cashier for the drive thru and the front.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment, adhering to safety protocols and maintaining cleanliness standards.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency during peak hours.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Managed inventory levels by restocking supplies and conducting regular quality checks on food items.
- Implemented solutions for improving drive-thru order accuracy, resulting in enhanced service speed.
- Monitored dining area cleanliness, promptly addressing any issues to create a welcoming atmosphere for customers.
- Engaged in upselling techniques that contributed to increased sales while promoting new menu items effectively.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Sales Associate
True Religion Brand Jeans
06.2021 - 08.2021
- I greet customers, handle cash, clean , and restock items.
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Assisted in visual merchandising, ensuring product displays aligned with brand standards and seasonal promotions.
- Processed transactions accurately, maintaining cash register integrity and minimizing discrepancies.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Educated customers on product features and benefits, driving informed purchasing decisions.
- Maintained inventory accuracy through regular stock checks and effective replenishment strategies.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Associate
Chipotle Mexican Grill
10.2019 - 11.2020
- I greet customers and make bowls for the customers. I also clean, restock, and straighten up the place
- Ensured compliance with food safety standards and regulations.
- Trained new team members on operational procedures and customer service excellence.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with kitchen staff to optimize food preparation workflows.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
Customer Service Representative
Mr.Mechanical HVAC
10.2018 - 01.2019
- For this particular job , I had to book appointments that would work with his work schedule.
- Developed comprehensive product knowledge, enabling effective recommendations tailored to customer needs.
- Led initiatives to improve response rates, resulting in enhanced customer loyalty and retention strategies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor's degree - Computer Science, Criminal Justice
University of Maryland Eastern Shore
Princess Anne, MD05-2027
Associate's degree - Cybersecurity, Digital Forensics
Anne Arundel Community College
Arnold, MD12.2024
High school or equivalent -
Laurel High School
Laurel, MD05.2020
Skills
- Customer service
- Data entry
- Scheduling
- Call management
- Microsoft Office Suite
- Basic cybersecurity & digital forensics concepts
- Windows OS & computer literacy
- Technical support
- Live chat support
Certification
- Driver's License
- ServSafe: Food Protection Manager Certification September 2023 to September 2028
- Trailer Docking and Releasing September 2023 to September 2024
Links
http://linkedin.com/in/a%E2%80%99tayvia-nelson-311587188
Timeline
Plasma Processor
ADMA Biologics
10.2024 - 05.2025
Amazon Fulfillment Associate
Amazon Warehouse
11.2023 - 04.2024
Sales Associate
True Religion Brand Jeans
06.2021 - 08.2021
Crew Member
McDonald's
03.2021 - 11.2022
Associate
Chipotle Mexican Grill
10.2019 - 11.2020
Customer Service Representative
Mr.Mechanical HVAC
10.2018 - 01.2019
Associate's degree - Cybersecurity, Digital Forensics
Anne Arundel Community College
Bachelor's degree - Computer Science, Criminal Justice
University of Maryland Eastern Shore
High school or equivalent -
Laurel High School