Atearrha Thomas
Ennis,TX
Summary
Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients.
Precise and engaging Billing Specialist executes flawless invoicing for products and services. Consistent high-achiever leverages computerized invoicing tools to streamline processes. Dedicated to employing innovative and traditional practices to collect past-due receivables. Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
8
8
years of professional experience
Work History
Customer Billing Representative
CarMax
Irving , TX
08.2020 - Current
- Researched complex billing issues using various databases and resources as needed.
- Tracked changes in client information such as address updates or payment preferences.
- Processed invoice payments and recorded information in account database.
- Analyzed data trends associated with customer accounts in order to identify potential areas of improvement or cost savings opportunities.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Monitored customer accounts for delinquent payments, taking appropriate action to ensure payment resolution.
Customer Service Supervisor
Securus Technologies
Coppell, TX
01.2017 - 08.2020
- Resolved customer complaints or answered customers' questions.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Managed team of customer service representatives to ensure high-quality support.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Monitored phone calls to promote better service and provide feedback.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
Education
Associate of Arts - Criminal Justice
Dallas College
Dallas, TX03-2025
Skills
- Client retention strategies
- Payment processing
- De-escalation techniques
- Invoice processing
- Up-selling and Cross-selling
- Accounting
- Billing software
- Strong numeracy
- Credit control
- Accounts payable management
- Microsoft office expertise
- Salesforce proficiency
Timeline
Customer Billing Representative
CarMax
08.2020 - Current
Customer Service Supervisor
Securus Technologies
01.2017 - 08.2020
Associate of Arts - Criminal Justice
Dallas College