Ateavia Lacy
Harvest,AL
Summary
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Express Employment Professionals
09.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
Digital Personal
Shopper, Walmart
06.2022 - 09.2022
- Perform grocery shopping for customers that order online and assist customers in the store when needed
- Package items that customers order online and ship from store.
Independent Contractor
Liveops
04.2022 - 07.2022
- Assist patients with a warm and professional attitude
- Assist patients with questions
- Interact with patients through phone
- Handle emails, inbound calls, and outbound calls
Medical Receptionist
Diabetes and Endocrine Wellness Center
10.2021 - 03.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
Medical Receptionist
Rachel Petersen
09.2020 - 09.2021
- Perform clerical duties, such as word processing, data entry, answering phones and filing
- Provide exceptional customer service
- Insurance verification.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
Customer Service Representative
Alorica
09.2019 - 01.2020
- Provide primary customer support to internal and external customers in fast-paced environment
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Enter customer interaction details in NCompass to track requests, document problems and record solutions offered
- Answer customer telephone calls promptly to avoid on-hold wait times.
Housekeeper
IHG Army Hotels
04.2019 - 09.2019
- Carry linen, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
- Remove wastepaper and other trash from premises to designated area
- Restock room supplies such as facial tissues for personal touch with every job
- Disinfect and mop bathrooms to keep facilities sanitary and clean
- Clean and stock 15 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items
- Engage with guests on room requirements and amenities to promote overall satisfaction.
Medical Assistant/Receptionist
Pareto Health and Wellness Center
08.2018 - 07.2019
- Sanitize, restock and organize exam rooms and medical equipment
- Explain procedures to patients to reduce anxieties and increase patient cooperation
- Obtain client medical history, including medication information, symptoms and allergies
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Perform clerical duties, such as word processing, data entry, answering phones and filing
- Collect histories, vitals and current complaints via patient interviews.
Education
Certification in Information Technology MyComputerCareer.com-Raleigh - Remote - undefined
Skills
- Complaint resolution
- Good listening skills
- Data entry
- Professional telephone demeanor
- Quick learner
- Medical terminology knowledge
- Computer proficient
- MS Office proficiency
- Spreadsheets with Microsoft Excel
- Knowledge of various Microsoft Excel features, functions, and formulas
- Managing customer service representatives and resolving customer issues
- Electronic Medical Record
- Front Desk Operations
- Referral Verification
- Reminder Calls
- Call Transfers
- Office Supplies and Inventory
- Critical Thinking
- Information Assurance
- Patient Callbacks
- Patient Data Processing
- Bookkeeping Support
- HIPAA Guidelines
- Computer Proficiency
- Patient Scheduling
- Typing and Filing
- Appointment Scheduling
- Checking Patient Details
- Co-Payment Collection
- Telephone Etiquette
- Organization and Time Management
- Adaptable and Flexible
- Route Messages
- Referral Tracking
- Payment Scheduling and Collection
Timeline
Medical Receptionist
Express Employment Professionals
09.2022 - Current
Digital Personal
Shopper, Walmart
06.2022 - 09.2022
Independent Contractor
Liveops
04.2022 - 07.2022
Medical Receptionist
Diabetes and Endocrine Wellness Center
10.2021 - 03.2022
Medical Receptionist
Rachel Petersen
09.2020 - 09.2021
Customer Service Representative
Alorica
09.2019 - 01.2020
Housekeeper
IHG Army Hotels
04.2019 - 09.2019
Medical Assistant/Receptionist
Pareto Health and Wellness Center
08.2018 - 07.2019