Atebar MINA
Folsom
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
10
10
years of professional experience
Work History
Pashto/Persian-Afghan Linguistic CAT I
Valiant Integrated Services
01.2024 - Current
- Served as a subject matter expert for specific languages or regions within the company''s localization efforts.
- Stayed current on new expressions and cultural changes impacting language translation.
- Adapted quickly to new subject matter areas, demonstrating versatility as a linguistic tester.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Elevated client trust in the company''s translation capabilities by continuously updating knowledge on industry-specific terminologies and trends.
Bilingual Business Tax Representative
State Of California Department Of Tax And Fee
02.2021 - Current
- Assists tax, fee-payers and agents via telephone and e-mail with complex registration needs for new accounts, account maintenance and registration account status tax program inquiries
- Follow agency policy and procedures to confirm compliance with registration requirements for the California Department of Tax and Fee Administration’s (CDTFA) tax and fee programs
- Provides taxpayers and their representatives with advisory service on program requirements, procedures, and operation
- Completes assignments created in CROS, including Doing Business As (DBA) changes
- Assists callers with duplicate registration assignments, account closures, address changes and registration hold
- Assist Tax Technicians and Auditors with the more problematic aspects of registration, licensing, and account maintenance
- Initiate refunds for the Licensing Program.
- Translated documents for research departments, supporting data collection and reporting.
- Supported operations by translating key departmental documents and internal communications.
- Prepared US, multistate, and international tax returns for business clients.
Bilingual Tax Representative
State Of California Franchise Tax Board
01.2020 - 02.2021
- Responds to general information calls from the CDFTA's toll- free number; responds to routine tax program inquiries that do not require knowledge of auditing standards and regulatory interpretation/debate
- Clarifies program requirements on a variety of tax program procedures and operations; performs basic registration, tax return, account maintenance, a permit close out assistance to taxpayers over the phone; prints, reviews, faxes and/or mails out CDFTA tax returns, permits, publications, and forms to taxpayers upon request; utilizes an online desk reference manual, official CDFTA publications, and other CDTFA resources in responding to inquiries; handles the less complex calls from the general public, taxpayers, and private governmental entities
- Prepared simple to moderate state tax-related financial statement calculations, entries and disclosures.
- Created financial plan for clients to serve as framework for organizing components of financial situations.
- Worked closely with clients to properly fill out tax forms and file tax returns electronically.
- Audited client financial records to determine tax liability.
- Performed tasks under limited supervision related to income tax compliance such as returns, extensions, forecasts and tax provisions for business sectors and corporate heritage business units.
Bilingual Tax Technician
State Of California Franchise Tax Board
05.2019 - 01.2020
- Provide immediate information regarding taxpayer rights, privileges, and obligations under the Personal Income Tax (PIT) and Business Entities (BE) tax laws
- Provide and explain new services available through the FTB website
- Respond to phone and/or written inquiries in a clear, professional, and timely manner by telephone and/or by preparing a written response through correspondence (which may include POA) and/or Live Chat
- Explain all payment arrangement options, including informal 90-day payment arrangements, formal installment agreements, and hardship Procedures involving Earnings Withholding Orders for Taxes (EWOTs) and Orders to Withhold (OTWs)
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Offered clients recommendations to reduce tax liabilities.
Bilingual Business Loan Specialist
Opening Doors - Nonprofit Refugee Organizations
08.2017 - 04.2019
- Performed initial client assessment and analysis to begin research process
- Researched and updated all required materials needed for firm and partners
- Assisted various business groups with document organization and dissemination during acquisitions
- Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies
- Responded to inquiries from IRS and other tax authorities.
- Communicated with local organizations to build networks and develop leads.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Facilitated communication between clients and other service providers.
Cultural Advisor
International Rescue Committee
01.2015 - 08.2017
- Attend and interpret for clients at appointments with social services agencies such as WIC, Social Security, and Department of Human Assistance
- Effectively managed a high-volume of inbound and outbound customer calls
- Educated young people about strategies for driving discussions and promoting social changes.
- Addressed and resolved customer product complaints empathetically and professionally
- Helped clients navigate social services system and access needed resources.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Tracked service activities and outcomes against outlined plans and goals.
- Created educational materials to convey important information to service recipients.
- Kept case files updated, accurate and aligned with requirements.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Coordinated with different service providers to meet clients' individual needs.
Banker Team Lead
US Bank
01.2014 - 01.2015
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Provided advice on different bank products and financial options.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Evaluated client financial positions and identified most appropriate banking products.
Education
High School Diploma -
Aryana Afghan High School
Afghanistan Associate of Science - Social Sciences
American River College
Sacramento, CA03.2018
Skills
- Patient Documentation
- Social Understanding
- Case File Management
- Cultural Understanding
- Translate Documents
- Document Interpretation
- Contract Interpretation
- Cultural Awareness
- Analytical Thinking
- Attention to Detail
Languages
English
Native or Bilingual
Hindi
Full Professional
Persian
Native or Bilingual
Urdu
Full Professional
Pashto
Native or Bilingual
Timeline
Pashto/Persian-Afghan Linguistic CAT I
Valiant Integrated Services
01.2024 - Current
Bilingual Business Tax Representative
State Of California Department Of Tax And Fee
02.2021 - Current
Bilingual Tax Representative
State Of California Franchise Tax Board
01.2020 - 02.2021
Bilingual Tax Technician
State Of California Franchise Tax Board
05.2019 - 01.2020
Bilingual Business Loan Specialist
Opening Doors - Nonprofit Refugee Organizations
08.2017 - 04.2019
Cultural Advisor
International Rescue Committee
01.2015 - 08.2017
Banker Team Lead
US Bank
01.2014 - 01.2015
High School Diploma -
Aryana Afghan High School
Associate of Science - Social Sciences
American River College