Atecia Mallory
San Diego,CA
Summary
Highly communicative Payroll Specialist promoting more than 4 years of expertise in auditing payroll data. An action-oriented professional with skills in Excel, UKG & DayForce. Offering talents in cultivating lasting relationships, resolving issues quickly, and identifying mistakes on time sheets. Excellent communicator answering employee inquiries and resolving any payroll-related issues. Offering strong organizational skills and keen ability to learn and adapt in dynamic environment. Ready to use and develop analytical and software skills.
Overview
13
13
years of professional experience
Work History
Payroll Specialist
Scripps Research Institute
05.2024 - Current
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Reviewed time records for over 200 employees to verify accuracy of information.
Payroll Representative
Aya Healthcare
02.2023 - 02.2024
- Collaborated with human resources and finance departments to resolve payroll discrepancies
- Verified attendance, hours worked, and pay adjustments and post information onto designated records
- Audited and processed employee time sheets, maintained payroll records, and responded to inquiries
- Analyzed and responded to inquiries from employees regarding paycheck amounts, deductions and direct deposits
- Handled sensitive employee information in accordance with privacy regulations
- Performed administrative tasks such as entering data into the HRIS system, updating employee files and responding to emails in a timely manner
- Improved employee satisfaction by addressing payroll inquiries promptly and efficiently.
- Managed payroll data entry and processing for over 30 direct employees to comply with predetermined company guidelines.
Payroll Associate
Host Healthcare
06.2022 - 02.2023
- Researched and analyzed payroll information to support audit and tax inquiries
- Consistently met deadlines even under high-pressure situations, displaying exceptional time-management skills.
- Resolved discrepancies between payroll records and reports generated by the system
- Participated in ongoing training to enhance own job skills and knowledge
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Managed timecards for hourly employees, including reviewing timesheets for accuracy and completeness
- Supported team members during peak periods, demonstrating adaptability and strong collaboration skills.
Document Specialist
Guild Mortgage
03.2021 - 02.2022
- Monitored regulatory activity to maintain compliance with records and document management laws
- Managed multiple projects simultaneously while meeting tight deadlines
- Expertly handled data entry and administrative tasks related to document control
- Implemented scanning or other automated data entry procedures, using imaging devices, and document imaging software
- Followed document control procedure in transmitting and receiving documents
- Utilized advanced editing tools such as Adobe Acrobat Pro in order to create high-quality documents
Owner
Crown Rags
05.2019 - 08.2020
- Drafted a business plan that outlined company goals and objectives
- Generated journal entries for all payroll transactions into the general ledger system
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently
- Created and distributed year-end tax documents to employees
- Developed comprehensive training programs for new hires as well as existing staff members
- Organized and guided activities such as sales promotions requiring coordination with other department managers
Claims Service Specialist
Allstate Corporation
12.2016 - 05.2019
- Processed and recorded new insurance policies and claims
- Successfully resolved escalated claims to ensure customer satisfaction
- Participated in training sessions designed to enhance technical knowledge needed for job duties
- Assessed documents for accuracy and completeness prior to submission or payment of claim
- Examined policy coverage records and forms to determine insurance coverage
- Demonstrated strong communication and interpersonal skills when interacting with customers, colleagues and other stakeholders
- Reviewed insurance policy to determine coverage
Assistant Manager
Christopher and Banks
06.2015 - 06.2017
- Provided guidance and support to 4 junior staff members during challenging situations
- Coordinated employee schedules according to staff availability and processed time-off requests
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction
- Collaborated with other departments to develop promotional campaigns that increased store traffic and boosted sales revenue
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys
- Performed administrative duties such as processing payroll information or managing employee benefits programs
Sales Associate
Macy's
06.2012 - 05.2014
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Built and established strong relationships with customers, enabling long-term partnerships
- Met merchandising standards by keeping store stocked and products faced
- Provided accurate information about products, prices and availability both in person and over the phone
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Handled customer complaints and inquiries in a courteous and efficient manner
Education
Bachelor of Arts - Anthropology
San Diego State University (SDSU)
San Diego, CA01-2026
Associate of Arts - Anthropology
Southwestern College
Chula Vista, CA05.2022
High School Diploma -
Somerset High School
Florida01.2011
Skills
- Payroll Operations
- Data Analysis
- Report Preparation
- Exceptional Microsoft Excel skills
- Audit Support
- Complex Problem-Solving
- Microsoft Applications
- Multi-State Payrolls
- Meeting deadlines
- Proficient in UKG & DayForce
- Timekeeping
- Dependable and adaptable
Timeline
Payroll Specialist
Scripps Research Institute
05.2024 - Current
Payroll Representative
Aya Healthcare
02.2023 - 02.2024
Payroll Associate
Host Healthcare
06.2022 - 02.2023
Document Specialist
Guild Mortgage
03.2021 - 02.2022
Owner
Crown Rags
05.2019 - 08.2020
Claims Service Specialist
Allstate Corporation
12.2016 - 05.2019
Assistant Manager
Christopher and Banks
06.2015 - 06.2017
Sales Associate
Macy's
06.2012 - 05.2014
Bachelor of Arts - Anthropology
San Diego State University (SDSU)
Associate of Arts - Anthropology
Southwestern College
High School Diploma -
Somerset High School
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