Atemnkeng Nkeze
Bowie,MD
Summary
Motivated and detail-oriented master's student in Information Security and Assurance, eager to contribute to cybersecurity team through a Summer Internship. Bringing academic knowledge and practical experience to real-world challenges while enhancing skills in security, network security, threat analysis, risk management, and other related areas.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
The Home Depot
01.2024 - Current
- Managed the staging and pickup of an average of 50 orders daily, ensuring 100% readiness for next-day deliveries, which improved operational efficiency by 20%
- Oversaw the timely and damage-free delivery of over 200 BOSS, CPO, Will Call, and BOPIS orders weekly, achieving a 98% customer satisfaction rate
- Collaborated with a team of 10 to implement process improvements that reduced order processing time by 15%, contributing to a 10% increase in customer satisfaction scores
- Conducted daily inventory checks on over 500 items, maintaining a 95% stock availability rate, which minimized customer wait times and improved overall satisfaction
Customer and Store Associate
Trible's Inc.
01.2023 - 12.2023
- Collaborated with customers on product inquiries and purchase decisions, resulting in an 80% increase in revenue
- Enhanced customer satisfaction ratings through meticulous management of 100+ SKUs and strategic organization of store displays, with daily/weekly inventory turnover
- Effectively managed 500 daily transactions while employing problem-solving skills to address customer issues
Sales Associate
Target
01.2019 - 01.2020
- Elevated customer satisfaction scores and deepened product knowledge by delivering exceptional service and detailed product insights
- Fine-tuned stock levels to optimize inventory management efficiency and fostered cross-functional collaboration resulting in a 20% turnover increase
- Managed daily cash register operations overseeing an average of 50 transactions, and implemented strategies to enhance the accuracy of sales records
Education
Masters in information security and assurance -
Strayer University
Anne Arundel, MD06.2025
Bachelor of Science in Accounting and Computer Science -
Strayer University
Anne Arundel, MD12.2019
Skills
- Cybersecurity best practices
- Identity and access Management(IAM)
- AWS/GCP security
- Incident response
- Vulnerability Assessment
Technical Skills
- Python
- Critical Thinking
- Teamwork Skill
- Problem Solving
- Communication skill
Soft Skills
Certification
- CompTIA Security+
- AWS Solutions Architect
- Google Cloud Platform (GCP) Fundamentals
Schoolprojects
- Utilized AWS IAM, SSO and Okta to customize IAM roles and resolve IAM issues, resulting in a reduction in unauthorized access attempts and swift issue resolution for users.
- Developed and implemented a comprehensive solution to mitigate DDoS attacks on a cloud-based infrastructure
- Applied multi-factor authentication, performed access key rotation, and utilized encryption via KMS and S3 bucket to fortify company data security, bolster data protection levels, and ensure compliance adherence, resulting in a 30% increase in security and enhanced data protection policies.
References
- Mr. John Njenga, Principal Engineer & Mentor,
john_m_njenga@homedepot.com, 678-234-7146
- Susana Deonauth, Store Manager,
The Home Depot, 240-302-7830
Timeline
Order Fulfillment Associate
The Home Depot
01.2024 - Current
Customer and Store Associate
Trible's Inc.
01.2023 - 12.2023
Sales Associate
Target
01.2019 - 01.2020
Masters in information security and assurance -
Strayer University
Bachelor of Science in Accounting and Computer Science -
Strayer University
- CompTIA Security+
- AWS Solutions Architect
- Google Cloud Platform (GCP) Fundamentals
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