Atenas Haro-Valero
New Paltz,NY
Summary
Results-driven customer service professional with proven expertise in sales and promotional strategies, consistently exceeding performance targets. Demonstrated success in training and mentoring junior staff to enhance team productivity and service quality. Core competencies include relationship building, strategic planning, and effective communication. Aspires to leverage skills for driving organizational growth and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Cashier
Michaels Craft Store
Camarillo, CA
12.2021 - 05.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Collected payments and provided accurate change.
Restaurant Hostess
Chester's Chinese Asia
Camarillo, CA
05.2021 - 10.2021
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided menus and answered questions about menu items and specials.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
Bachelor of Arts - Design
SUNY College At New Paltz
New Paltz, NYSkills
- Returns processing
- Drawer balancing
- Product restocking
- Multitasking and organization
- Upselling techniques
- Time management skills
- Customer assistance
- Social media research
- Social media activities
- Planning
- Customer relations
Affiliations
- Reading
- Art
- Writing
- Drawing
Languages
Spanish
Professional
Timeline
Cashier
Michaels Craft Store
12.2021 - 05.2022
Restaurant Hostess
Chester's Chinese Asia
05.2021 - 10.2021
Bachelor of Arts - Design
SUNY College At New Paltz
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