Summary
Overview
Work History
Education
Skills
Accomplishments
Languages & Interests
Hobbies and Interests
Leadership & Project Experience
Interests
Timeline
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Atenas Villar

Miramar,USA

Summary

Detail-oriented marketing and customer experience professional with a background in administrative support, customer service, and leadership. Proven success in engaging clients, overseeing office operations, and achieving business objectives. Proficient in Spanish and skilled in utilizing digital tools to optimize marketing communications and project efficiency. Experienced in managing front desk activities to create a welcoming environment for clients, focusing on streamlining office operations and enhancing visitor experiences through effective communication and customer service principles.

Overview

7
7
years of professional experience

Work History

Receptionist & Office Assistant

Law Office
01.2024 - Current
  • Greeted clients and scheduled appointments, ensuring seamless front-desk operations and excellent first impressions.
  • Answered multi-line phone system, screened calls, and directed inquiries appropriately.
  • Maintained legal files and confidential documents, performing data entry and document preparation for attorneys.
  • Managed incoming/outgoing correspondence and provided administrative support including scanning, filing, and billing tasks.
  • Assisted in maintaining social media pages for the law firm and contributed to improving online client engagement.

Customer Service Representative

Hard Rock International
02.2023 - 06.2024
  • Resolved customer issues with professional and timely solutions.
  • Led training initiatives and performance reviews for new hires.
  • Boosted team sales and productivity through consistent coaching.
  • Navigated high-pressure client situations to maintain satisfaction and brand loyalty.

Customer Service Associate

Just For Sports
05.2020 - 04.2021
  • Created customer engagement strategies focused on loyalty and satisfaction.
  • Collaborated with store leadership to analyze trends and improve merchandising.
  • Delivered in-person support while managing store presentation and inventory.

Blackjack Dealer

Seminole Classic Casino
11.2020 - 01.2021
  • Promoted VIP programs and ensured a positive customer gaming experience.
  • Managed fast-paced card games and enforced rules with clarity and professionalism.

Manager

Pieology Pizzeria
12.2019 - 04.2020
  • Oversaw daily operations and coordinated staff schedules and training.
  • Delivered responsive customer service, addressing client needs and feedback.
  • Supported local marketing initiatives through community engagement.

Food Service Worker

PDQ Restaurant
10.2018 - 11.2019
  • Assisted with high-volume customer service and special event orders.
  • Maintained cleanliness and efficiency in high-traffic environments.

Education

B.B.A. - International Business, Minor in Marketing

Florida International University
Miami, FL
05.2023

A.A. - Business Administration

Broward College
Davie, FL
12.2020

Skills

  • Design and collaboration tools proficiency
  • Skilled in leveraging Microsoft and Google productivity applications
  • Front-desk coordination and scheduling
  • Time management
  • Telephone skills
  • Data entry
  • Organization skills
  • Verbal and written communication
  • Customer/Client relations
  • Data inputting
  • File management
  • Administrative support
  • Mail handling

Accomplishments

  • Trained and onboarded two new receptionists to ensure smooth front-desk operations.
  • Managed and updated the company database, ensuring accurate and up-to-date records for over 100 client accounts.
  • Held first point of contact for all internal and external communications with executive-level officers.

Languages & Interests

Languages: Fluent in English and Spanish

Hobbies and Interests

Professional Interests: Digital Marketing, Client Communications, Social Media Strategy, B2B & B2C Engagement, Customer Success, SaaS Solutions, Process Improvement

Leadership & Project Experience

  • President, International Business Honor Society (IBHS)
  • Florida International University | January 2023 – May 2023
  • Raised over $2,500 per semester through strategic fundraising events.
  • Designed and launched a club website in collaboration with UX and engineering students.
  • Recruited guest speakers and increased member engagement through outreach and digital promotion.

Interests

  • Gym Workouts
  • Dancing
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Receptionist & Office Assistant

Law Office
01.2024 - Current

Customer Service Representative

Hard Rock International
02.2023 - 06.2024

Blackjack Dealer

Seminole Classic Casino
11.2020 - 01.2021

Customer Service Associate

Just For Sports
05.2020 - 04.2021

Manager

Pieology Pizzeria
12.2019 - 04.2020

Food Service Worker

PDQ Restaurant
10.2018 - 11.2019

A.A. - Business Administration

Broward College

B.B.A. - International Business, Minor in Marketing

Florida International University