Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aterica Middleton

Germantown,MD

Summary

Dynamic leader with a proven track record at Safeway, excelling in customer service and team leadership. Enhanced employee engagement and satisfaction by implementing innovative training programs. Successfully resolved conflicts and improved safety protocols, resulting increase in productivity. Skilled in relationship building and operations management, driving continuous improvement and achieving organizational goals.

Overview

11
11
years of professional experience

Work History

Manager

Safeway
11.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Hospitality Worker

Washington Hospital Center
09.2019 - 06.2021
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Trained new staff members on proper customer service and hospitality policies.

Hospitality Worker

Adventist Health System
03.2016 - 08.2019
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
  • Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
  • Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
  • Built strong relationships with local businesses for cross-promotion, increasing local engagement.
  • Participated in community events to promote establishment, broadening customer base.
  • Improved guest satisfaction by providing prompt and courteous service.

Supervisor

Price Rite Marketplace
04.2014 - 02.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Education

Diploma - Arts And Entertainment Management

Bladensburg High School
Bladensburg, MD
06.2004

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Goal setting
  • Relationship building
  • Operations management
  • Staff development
  • Staff training and development

Timeline

Manager

Safeway
11.2021 - Current

Hospitality Worker

Washington Hospital Center
09.2019 - 06.2021

Hospitality Worker

Adventist Health System
03.2016 - 08.2019

Supervisor

Price Rite Marketplace
04.2014 - 02.2016

Diploma - Arts And Entertainment Management

Bladensburg High School

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