Aterriah Harris
Leslie,GA
Summary
A diplomatic customer service specialist with expertise in identifying and evaluating client requests to address problems. Precise in recording client issues and committed to preserving in-depth product and promotion information. Demonstrating the capacity to handle large call volumes while resolving technical problems, offering customized solutions, while raising client satisfaction. Strong communication, problem-solving, and multitasking abilities, along with proficiency with CRM platforms like Salesforce and Zendesk.
Overview
5
5
years of professional experience
Work History
Passenger Service Ramp Agent, Cross Utilized Agent
G2 Secured Staff
Albany, GA
01.2025 - Current
- Maintained high-quality customer interaction both in person and over the phone.
- Processed payment transactions utilizing point of sale systems.
- Operated various computer programs related to customer service operations.
- Verified identification documents such as passports or driver's licenses.
- Engaged in team discussions addressing performance, safety, and operational enhancements.
- Recorded GSE operations with accuracy on every shift.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
Airport Operations Agent
Swissport USA/ Spirit Airlines
Queens, NY
07.2023 - 06.2024
- Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
- Coordinated with air traffic control, civil engineers, and command posts to support airfield management activities.
- Monitored passenger check-in queues and ensured timely processing of travelers' tickets.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Operated various computer programs related to customer service operations.
- Managed communication between airline personnel and customers in a professional manner.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Customer Service Associate
Carnival Cruise Lines
New York, New York
06.2023 - 07.2023
- Processed payments for ticket purchases or additional services such as meal upgrades or baggage fees.
- Performed daily administrative tasks such as filing paperwork, updating records, creating reports and maintaining accurate data entry into the company system.
- Provided exceptional customer service in a fast-paced environment.
- Verified travel documents such as passports and visas for international cruises.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Customer Service Representative (Remote)
UnitedHealth Group
Horsham, PA
11.2022 - 01.2023
- Assisted customers with health insurance plans via Medicare/Medicaid.
- Troubleshot internet and connectivity issues.
- Assisted customers with processing payments via ACH and debit/credit card.
- Answered incoming phone calls from health care providers (i.e., physician offices, clinics, and identified the type of assistance the providers needed.
- Focused on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue, and provide an appropriate response to the caller.
- Managed customer concerns related to product returns, billing issues, and account inquiries.
- Reduced customer complaints by identifying recurring issues and suggesting process improvements.
- Responded to inquiries via multiple channels, maintaining a high level of professionalism and patience.
- Maintained accurate customer records and documented all interactions to ensure consistent service.
Customer Service Representative
Harvey's Supermarket
Americus, GA
08.2020 - 08.2022
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Executed daily cash handling processes adhering to balancing protocols.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Resolve customer issues, complaints, and inquiries promptly, ensuring high satisfaction and first-call resolution.
- Assist with troubleshooting technical issues, guiding customers through step-by-step solutions.
Education
Business Administration And Management
Valdosta State University
Valdosta, GA05-2029
High School Diploma -
Sumter County High School
Andersonville, GA05.2022
Skills
- Creative Problem Solving
- Customer Service
- Office Suite Software
- Organizational and Time Management Skills
- Effective analytical skills
- Skilled Collaborator
- Rapid and Adaptive
- Effective Cross Functional Communicator
- Solutions Oriented Professional
- High Achiever
- Data Entry
- Corporate Communications
- Attention to Details
- Fluent in English
References
REFERENCES Ethel Barrios from Caravelle Boat Ebarrios@caravelleboatgroup.com 2293919517
LaQuida Harvey from HB Designs Laquidaharvey24@gmail.com 2298152323
Sha'Daria Blakely from Harvey's Supermarket 2299420945
Deiona Crapp from Harvey's Supermarket 9125015924
Nyja Sutton from Swissport 2298150285
Karmil Hamilton from Swissport 2293212275
Languages
Timeline
Passenger Service Ramp Agent, Cross Utilized Agent
G2 Secured Staff
01.2025 - Current
Airport Operations Agent
Swissport USA/ Spirit Airlines
07.2023 - 06.2024
Customer Service Associate
Carnival Cruise Lines
06.2023 - 07.2023
Customer Service Representative (Remote)
UnitedHealth Group
11.2022 - 01.2023
Customer Service Representative
Harvey's Supermarket
08.2020 - 08.2022
Business Administration And Management
Valdosta State University
High School Diploma -
Sumter County High School
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