Aterriah Harris
Leslie,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Warehouse Production Associate
HB Design
Americus, Georgia
06.2025 - Current
- Reported any discrepancies or defects in product quality to supervisor immediately.
- Staged and sorted multiple types of products for loading.
- Packed boxes and stock using organizational guidelines.
- Inspected equipment regularly to detect malfunctions or potential hazards.
Passenger Service Ramp Agent, Cross Utilized Agent
G2 Secured Staff
Albany, GA
01.2025 - 04.2025
- Maintained high-quality customer interaction both in person and over the phone.
- Processed payment transactions utilizing point of sale systems.
- Operated various computer programs related to customer service operations.
- Verified identification documents such as passports or driver's licenses.
- Engaged in team discussions addressing performance, safety, and operational enhancements.
- Recorded GSE operations with accuracy on every shift.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
Airport Operations Agent
Swissport USA/ Spirit Airlines
Queens, NY
07.2023 - 06.2024
- Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
- Coordinated with air traffic control, civil engineers, and command posts to support airfield management activities.
- Monitored passenger check-in queues and ensured timely processing of travelers' tickets.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Operated various computer programs related to customer service operations.
- Managed communication between airline personnel and customers in a professional manner.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Customer Service Associate
Carnival Cruise Lines
New York, New York
06.2023 - 07.2023
- Processed payments for ticket purchases or additional services such as meal upgrades or baggage fees.
- Performed daily administrative tasks such as filing paperwork, updating records, creating reports and maintaining accurate data entry into the company system.
- Provided exceptional customer service in a fast-paced environment.
- Verified travel documents such as passports and visas for international cruises.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Customer Service Representative
Harvey's Supermarket
Americus, GA
08.2020 - 08.2022
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Executed daily cash handling processes adhering to balancing protocols.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Resolve customer issues, complaints, and inquiries promptly, ensuring high satisfaction and first-call resolution.
- Assist with troubleshooting technical issues, guiding customers through step-by-step solutions.
Education
Business Administration And Management
Valdosta State University
Valdosta, GA05-2029
High School Diploma -
Sumter County High School
Andersonville, GA05.2022
Skills
- Creative Problem Solving
- Customer Service
- Office Suite Software
- Organizational and Time Management Skills
- Effective analytical skills
- Skilled Collaborator
- Rapid and Adaptive
- Effective Cross Functional Communicator
- Solutions Oriented Professional
- High Achiever
- Data Entry
- Corporate Communications
- Attention to Details
- Fluent in English
Languages
References
Sha’Daria Blakely - Harvey’s Supermarket
(229)942-0945
Deiona Crapp - Harvey’s Supermarket
(912)501-5924
Lyvona Harris - HB Design
(229)942-3177
Timeline
Warehouse Production Associate
HB Design
06.2025 - Current
Passenger Service Ramp Agent, Cross Utilized Agent
G2 Secured Staff
01.2025 - 04.2025
Airport Operations Agent
Swissport USA/ Spirit Airlines
07.2023 - 06.2024
Customer Service Associate
Carnival Cruise Lines
06.2023 - 07.2023
Customer Service Representative
Harvey's Supermarket
08.2020 - 08.2022
Business Administration And Management
Valdosta State University
High School Diploma -
Sumter County High School