Atesha Tann
Pharmacy Manager
East Orange,NJ
Summary
Specialty Pharmacy Operations experience of 20 years. Capable Patient Representative and Access Manager providing superior support for patients needing pharmaceutical access, reimbursement options, and education solutions. Highly effective in developing teams producing favorable metrics while resolving barriers to medication access. In depth knowledge of insurance benefit verification, prior authorization support, and overall customer support within the healthcare field.
Overview
21
21
years of professional experience
Work History
Patient Support Center Manager
ASPN Pharmacies
Livingston, NJ
04.2018 - Current
- Responsible for overall patient service experience which includes daily oversight of HUB program operations and timely resolution of HUB orders.
- Effectively train, coach, and empower teams within a healthy environment to accomplish daily tasks.
- Oversee time and attendance, performance, and reviews.
- Facilitate communication between customers and various departments and staff daily.
- Participate in client meetings which support ongoing department development.
- Collaborate with Payers, Providers, and Pharmacies get patients access to services and prescriptions resulting in sustained relationships with our clients.
- Interview and onboard new staff.
Specialty Pharmacy Resolutions Supervisor
CVS Specialty Pharmacy
Fairfield, NJ
01.2008 - 04.2018
- Oversee daily operations of Pharmacy Resolutions Representatives.
- Establish and sustain reductions in outstanding debt across pharmacy's network.
- Partner with external teams to ensure payer trends and SOP's are communicated.
- Subject Matter Expert in resolving insurance investigation, claims and reimbursement, and prior authorization management.
- Empower team daily to resolve insurance and coverage challenges with payers, providers, and patients.
- Evaluate team's performance to ensure customer service, productivity, and quality metrics are met.
- Provide team with necessary tools to be successful within a healthy work environment.
- Partner with Sales Teams, Account Management Teams, and health care provider offices which create and retain business solutions while increasing positive relationships.
- Collaborate with pharmacy operation's largest client to resolve insurance obstacles which increase customer satisfaction.
Pharmacy Services Rep II, Team Lead
CVS Caremark Specialty
Pine Brook, NJ
07.2002 - 01.2008
- Top team performer.
- Verify pharmacy and medical benefits for Specialty products.
- Obtain necessary prior authorizations.
- Review benefit details with patients and secure payments.
- Liaison between physicians, patients, and payers.
- Provide support to team members needing help with complex matters.
- Assign daily tasks to team members.
- Resolve escalations.
Education
Associate of Applied Science - Secretarial Arts
Katharine Gibbs School
Montclair, NJ 09.1993 - 06.1995
Skills
Specialty Pharmacy
undefinedTimeline
Patient Support Center Manager
ASPN Pharmacies
04.2018 - Current
Specialty Pharmacy Resolutions Supervisor
CVS Specialty Pharmacy
01.2008 - 04.2018
Pharmacy Services Rep II, Team Lead
CVS Caremark Specialty
07.2002 - 01.2008
Associate of Applied Science - Secretarial Arts
Katharine Gibbs School
09.1993 - 06.1995
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