Athais Cipriani
Raleigh,NC
Summary
Enrollment and Marketing Specialist with expertise in digital marketing, content creation, and data-driven strategies to enhance customer engagement and streamline enrollment processes. Proven ability to collaborate with cross-functional teams to develop effective marketing plans that drive enrollment growth. Known for strong communication skills, attention to detail, and a commitment to delivering exceptional service and operational efficiency.
Results-driven Direct Sales Associate with a strong background in customer relationship management, strategic selling, and market analysis. Recognized for completing sales tasks efficiently while maintaining a high standard of professionalism. Adept at communication, adaptability, and problem-solving to consistently improve sales performance.
Highly motivated professional eager to take on new challenges with a strong work ethic and a proactive approach. Quick to learn, effective working independently, and skilled in mastering new tools and systems. Dedicated to maintaining customer satisfaction and contributing to overall business success. Consistently praised for outstanding customer service and reliability.
Engaging public speaker with a track record of high productivity and impactful presentations. Specializes in audience engagement, content development, and effective communication. Excels in critical thinking and adaptability, ensuring meaningful interactions and compelling message delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Enrollment & Marketing Specialist
SPANISH FOR FUN
Raleigh, NC
01.2023 - 06.2025
- Conducted outreach activities to promote college services, programs, and resources.
- Prepared statistical reports for management review concerning enrollment trends.
- Organized campus tours for prospective students and families.
- Assisted students with completing enrollment documents, such as applications and financial aid forms.
- Verified all required documentation prior to enrolling a student in classes.
- Maintained up-to-date knowledge of changes in college policies, procedures, regulations, and fees.
- Coordinated with other departments to ensure timely processing of admission applications.
- Performed data entry and maintained accurate records of student enrollment information.
- Resolved student inquiries regarding registration and enrollment processes.
- Answered incoming calls from prospective students seeking admissions information.
- Handled new enrollments by entering customers' data and reviewing information.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
- Participated in brainstorming sessions to generate new ideas for campaigns or initiatives.
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Organized photo shoots related to product launches or special promotions when necessary.
- Collaborated with design teams to create visuals that enhance messaging across all marketing channels.
- Provided administrative support to the Marketing Manager on a daily basis.
- Coordinated product launches, press releases, and other publicity initiatives.
- Generated content for various media platforms, such as websites and social media accounts.
- Managed email campaigns by creating automated workflows and writing compelling copy for newsletters.
- Analyzed competitor activity to inform strategic decisions about pricing and positioning of products and services.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Proofread and finalized marketing communications and documentation prior to release.
- Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
- Helped sales and marketing meet business objectives through customer advocacy programs and initiatives.
- Liaised with external vendors and agencies to execute marketing initiatives.
- Managed social media accounts, increasing follower engagement.
- Assisted in the design and development of brochures, flyers, and other print materials.
- Assisted in the production of promotional videos and photoshoots.
- Assisted with copywriting, artwork and web workflow to facilitate print and digital marketing communications.
- Conducted customer satisfaction surveys and reported findings.
- Provided administrative support to the marketing department.
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
- Monitored competitor activity to identify new opportunities for growth.
Customer Service Representative
CNC COUNTERTOPS LLC
Durham, NC , NC
01.2021 - 01.2022
- Managing communications to include incoming mail, phone calls and email communications
- Demonstrated ability to multi-task in a fast-paced environment utilizing highly effective organizational skills and independent judgement to complete multiple projects and meet deadlines
- Maintaining files, logs and databases
- Driven aspiration for knowledge by taking responsibility for personal development and training
- Ability to communicate effectively with customers and build relationships
- Ability to build relationships with clients, customers and co-workers
- High level of confidence, enthusiasm and a positive attitude
- Help facilitate, analyze & resolve customer issues
- Provide product support, solutions & additional product information
- Strong desire and passion to help and serve others
- Immediately and politely responds to all walk-in visitors and customers
- Provides excellent customer service through respectful and courteous address of questions regarding services, products, invoices and estimate
- All other duties as assigned.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service
Lowe’s Foods
01.2020 - 01.2021
- Process, prepare and record invoices and vendor bills
- Efficiently processes customer sales
- Track, record and maintain expenditure records with detailed supporting documentation
- Prepare deposit slips daily
- Basic computer ease, comfort, and fluency or the ability to quickly gain necessary skills.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Teacher
Petróleos de Venezuela
01.2008 - 01.2016
- Strong organizational and planning skills
- Interpreting policies and procedures to respond to inquiries from applicants and their families
- Excellent time management skills and ability to multi-task and prioritize work
- Prepare classroom for instruction
- Leadership and team collaboration skills
- Positive interpersonal and communication skills
- Organizational and self-management skills to effectively handle multiple responsibilities
- Commitment to go above and beyond when necessary to reach goals
- Strong planning, execution and problem-solving skills
- Dependability.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Differentiated instruction according to student skill level.
- Graded projects, exams and assignments to track student progression.
Assistant to the President and CEO
The Old House Parts
Monagas, Venezuela
01.2010 - 12.2012
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Monitored budgets associated with projects assigned by the President &CEO.
- Coordinated travel arrangements for business trips including flights, hotels, car rentals.
- Assisted in preparing presentations, reports, and other documents for internal and external meetings.
- Managed filing systems for important documents related to the President's work.
- Ensured compliance with laws and regulations governing operations within the company.
- Prepared agendas for weekly staff meetings held with the President and CEO.
- Managed daily invoices, reports and proposals.
School Teacher
Romulo Gallegos Private
01.2005 - 01.2008
- Structures and manages the classroom environment developing a classroom behavioral management program as a supplement to the PDS to promote safety and productivity, teaching students to make decisions and role models appropriate behavior for them
- Implements behavioral programs as necessitated following/maintaining a student management plan as approved by the multidisciplinary team
- Reinforces appropriate academic
- You’ll build positive relationships with students to ensure they feel seen, loved, and heard
- You’ll partner with students’ families to ensure appropriate resources are available to support their child's learning needs
- You'll engage in practice-based professional development, mentorship, and coaching sessions.
School Teacher
Dr, Gustavo Herrera Private
01.2005 - 01.2008
- Curriculum - Implementing the approved curriculum
- Providing proper pacing guides, lesson plans, and assessments for assigned courses
- Cooperation - Working closely with other teammates to develop teaching skills
- Collaboration - Participating in productive discussions including team planning meetings and sharing curriculum and instructional expertise
- Professional Development - Engaging in offered professional development opportunities
- Professional Etiquette - Acting in a professional manner in verbal and nonverbal communications while following established guidelines
- Communication - Promoting communication between parents, community members and teammates, and working to establish and maintain home-school connections
- Parental Involvement – Assisting in providing opportunities for parental/guardian involvement within the school.
Teacher
Instituto “Tamanaco
01.2005 - 01.2008
- Educational theory and teaching practices
- Principles and methods for curriculum and training design
- Teaching and instruction principles for individuals and groups
- Measurement of training effects
- Education code, board rules, district policies, and operating procedures
- Classroom management principles.
Supervisor
Abastos y Panadería El Sol, Ltd
01.2000 - 01.2006
- Treating clients with empathy, demonstrating customer service skills that make happy clients
- Being a team player and leading by example
- Sharing in the work, learning, fun, and cleaning!
- Superior customer service skills that "create happy customers", ensure repeat business through our referral program
- Multi-tasking, demonstrating ability and willingness to coordinate activities for your assigned jobs and crews
- Preparing for daily jobs and assist crews by setting expectations, scope of work, assisting office with scheduling, and other production management tasks as needed
- Assign daily job responsibilities on a day-to-day basis to achieve production schedules and performance objectives
- Work with team members to identify continuous improvement opportunities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
Customer Service Representative
Inversions Luz del Sol Inventory
Maturin, Venezuela
01.2004 - 01.2005
- Performing store opening and closing procedures
- Ensuring compliance of all operational policies & procedures are met at all times
- Taking inventory and examining merchandise to identify and monitor opportunities with store manager
- Acting as a liaison with the store manager by working together in regards to inventory levels in the store, as well as partnering with sales associates to ensure customer is always first and sales are carried out successfully
- Start of shift and end of shift check ins with management on a daily basis.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Advanced Marketing Tactics for Brand Growth - Digital Marketing
Alison
Ireland07-2024
Basics of Social Media Marketing -
ALISON
Ireland01.2023
CCDF Health & Safety in child care and Prevent Child abuse. -
Raleigh
United States01.2023
Advanced Office: Word, Excel, And Power Point -
Monagas
Venezuela01.2007
Bachelor's Degree in Modern Language (English) - English
Universidad Pedagogica Experimental Libertador
Venezuela01.2006
Personal Communication And Self-Esteem Workshop -
Monagas
Venezuela01.2005
Broadcaster of Radio Stations. -
Monagas
Venezuela01.2000
Data Processing Using Windows -
Venezuela
Venezuela01.1999
Basic English -
Las Americas Institute
Trinidad & Tobago01.1999
Lider Pro
SPANISH FOR FUN!
Raleigh, NC08-2023
Skills
- Content Creation
- Digital marketing
- Social media management
- Content creation
- Customer relationship management
- Data analysis
- Effective communication
- Team collaboration
- Market research
- Sales strategies
- Campaign development experience
- Copywriting
- Digital advertising
- Influencer marketing
- Branding
- Team Collaboration
- Administrative Assistance
Affiliations
- Activities & Interests: Passionate about singing and public speaking. Enjoy exploring new places and meeting people from diverse backgrounds. Strong interest in travel and cultural experiences.
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
Certification
- I hold a Bachelor's degree in Modern Languages, specializing in English.
Timeline
Enrollment & Marketing Specialist
SPANISH FOR FUN
01.2023 - 06.2025
Customer Service Representative
CNC COUNTERTOPS LLC
01.2021 - 01.2022
Customer Service
Lowe’s Foods
01.2020 - 01.2021
Assistant to the President and CEO
The Old House Parts
01.2010 - 12.2012
Teacher
Petróleos de Venezuela
01.2008 - 01.2016
School Teacher
Romulo Gallegos Private
01.2005 - 01.2008
School Teacher
Dr, Gustavo Herrera Private
01.2005 - 01.2008
Teacher
Instituto “Tamanaco
01.2005 - 01.2008
Customer Service Representative
Inversions Luz del Sol Inventory
01.2004 - 01.2005
Supervisor
Abastos y Panadería El Sol, Ltd
01.2000 - 01.2006
Advanced Marketing Tactics for Brand Growth - Digital Marketing
Alison
Basics of Social Media Marketing -
ALISON
CCDF Health & Safety in child care and Prevent Child abuse. -
Raleigh
Advanced Office: Word, Excel, And Power Point -
Monagas
Bachelor's Degree in Modern Language (English) - English
Universidad Pedagogica Experimental Libertador
Personal Communication And Self-Esteem Workshop -
Monagas
Broadcaster of Radio Stations. -
Monagas
Data Processing Using Windows -
Venezuela
Basic English -
Las Americas Institute
Lider Pro
SPANISH FOR FUN!
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