Athalia Carroll
Fuquay Varina
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
23
23
years of professional experience
Work History
Store Manager
Pandora Jewelry
08.2021 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Pandora Jewelry
08.2018 - 08.2021
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Store Manager
Pandora Jewelry
09.2017 - 08.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Sales Lead Keyholder
Pandora Jewelry
07.2017 - 08.2018
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Completed store opening and closing procedures.
Marketing Coordinator
Texas Roadhouse Restaurant
08.2010 - 08.2017
- Increased customer satisfaction by creating and implementing engaging in-store promotions and events.
- Boosted store sales through effective visual merchandising and product placement strategies.
- Enhanced brand visibility within the local community by establishing strategic partnerships with nearby businesses.
- Organized successful store events, attracting new customers and fostering brand loyalty among existing clientele.
- Spearheaded loyalty program initiatives, resulting in higher repeat business from satisfied customers.
- Onboarded new team members and coached personnel in marketing tasks.
Store Manager/Buyer Manager, Sales
Fiona's
07.2008 - 05.2016
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented successful staff incentive programs to motivate employees.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Analyzed market trends and industry data to inform strategic buying decisions, leading to more effective inventory management.
- Negotiated favorable supplier contracts for improved pricing and delivery terms, resulting in reduced overall expenses.
- Participated in trade shows and industry events to stay current on market trends, develop new supplier relationships, and gain insight into emerging technologies in the field of procurement.
- Coordinated closely with finance department on budget planning, forecasting purchasing needs based on historical data analysis, seasonal fluctuations, or anticipated demand changes due to marketing campaigns or promotions initiatives.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Assessed areas of service concern and developed improvement plans.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Developed and tracked metrics to measure supplier performance and cost savings.
Sales Manager/Training Manager
Payless Shoe Source
10.2000 - 05.2008
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Contributed to the overall success of the organization by sharing best practices and collaborating with cross-functional teams on business development initiatives.
- Provided coaching and mentoring to employees.
Education
Bachelor of Science - Health Information Management
East Carolina University
Greenville, NC05.1996
Skills
- Team Development
- POS Systems
- Report Generation
- Partnership Building
- Store Merchandising
- Employee Training
- Talent Recruitment
- Loss Prevention
- Retail Inventory Management
- Payroll Management
Timeline
Store Manager
Pandora Jewelry
08.2021 - Current
Store Manager
Pandora Jewelry
08.2018 - 08.2021
Assistant Store Manager
Pandora Jewelry
09.2017 - 08.2018
Sales Lead Keyholder
Pandora Jewelry
07.2017 - 08.2018
Marketing Coordinator
Texas Roadhouse Restaurant
08.2010 - 08.2017
Store Manager/Buyer Manager, Sales
Fiona's
07.2008 - 05.2016
Sales Manager/Training Manager
Payless Shoe Source
10.2000 - 05.2008
Bachelor of Science - Health Information Management
East Carolina University