Summary
Overview
Work History
Education
Skills
Timeline
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Athalia Cruz

Houston,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Bartender

Forget Me Not
11.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Waitress Supervisor

Southside Sporting
11.2022 - 11.2023
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
  • Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
  • Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
  • Achieved high levels of customer loyalty through exceptional service and engagement.
  • Elevated dining experience, maintaining high standards of cleanliness and presentation.
  • Monitored dining area to ensure all guests received attentive service without delays.
  • Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
  • Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
  • Trained new staff to uphold service standards, ensuring consistency in customer experience.
  • Boosted customer satisfaction with quick and accurate order processing.
  • Fostered positive and welcoming atmosphere for guests, contributing to repeat business.

Personal Babysitter

Summer Hubbard
05.2021 - 10.2022
  • Provided a safe environment for children, ensuring their well-being and security at all times.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated positively with children and guardians.
  • Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Established strong relationships with families, fostering trust and open communication.
  • Managed multiple responsibilities simultaneously; prioritizing tasks efficiently without compromising quality of care provided.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted with homework assignments, promoting academic success and confidence in learning abilities.
  • Maintained clean and organized living spaces, contributing to a comfortable home environment for the family.
  • Nurtured a love of learning by introducing new topics through engaging storytelling sessions and interactive projects.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Collaborated closely with parents on specific needs, providing tailored care for each child based on individual preferences.
  • Implemented positive reinforcement techniques to encourage good behavior and personal responsibility.
  • Promoted physical wellness through daily exercise routines, outdoor activities, and balanced nutrition planning.
  • Offered creative solutions for behavioral issues, leading to improved family dynamics and stress reduction for parents.

Dental Receptionist

BLVD Dentistry & Orthodontics
06.2018 - 06.2019
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
  • Expedited appointment scheduling through effective utilization of office management software systems.

Dental Receptionist

Tex-dent
09.2017 - 05.2018
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.

Education

High School Diploma -

Oak Ridge High School
Conroe, TX
05.2017

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Patience and Tolerance
  • Outgoing Personality
  • Engaging personality
  • Clear and effective communication
  • Customer service expertise
  • Organizational ability
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Memory retention
  • Service-oriented mindset
  • Professional Appearance
  • Team training and development
  • New Hire Training
  • Staff Management
  • Health codes compliance
  • Fast Learner
  • Honest and Dependable
  • Teamwork and Professionalism
  • Collaboration and Teamwork
  • Calm and Composed
  • Hospitality and Guest Service
  • Relationship Building
  • Good Conversationalist
  • Issue Resolution
  • Telephone Etiquette

Timeline

Bartender

Forget Me Not
11.2023 - Current

Waitress Supervisor

Southside Sporting
11.2022 - 11.2023

Personal Babysitter

Summer Hubbard
05.2021 - 10.2022

Dental Receptionist

BLVD Dentistry & Orthodontics
06.2018 - 06.2019

Dental Receptionist

Tex-dent
09.2017 - 05.2018

High School Diploma -

Oak Ridge High School

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Athalia Cruz