Athaliah Mahfouz
Daytona Beach,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for being a hardworking employee devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
DialAmerica
Ocala, FL
11.2020 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
Janitor
All1Services
Ocala, FL
01.2017 - 07.2019
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Maintain janitorial supply inventory.
Customer Service Representative
TeleTech
Morgantown, WV
03.2016 - 01.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Updated databases with new and modified customer data.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
- Performed research on complex customer requests utilizing available resources such as online databases or internal systems.
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
- Ensured compliance with all federal laws pertaining to consumer financial protection including Fair Credit Reporting Act regulations.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Educated customers about their rights with regard to billing disputes and fraud protection services.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Cook
Mcdonals
Erie, PA|
11.2012 - 04.2013
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Adhered to food safety standards when storing and preparing foods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Replenished food items from inventory and rotated ingredients.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
Education
GED -
The Care Center
Holyoke, MA10-2015
Skills
- Account Updating
- Complaint Resolution
- Inbound and Outbound Calling
- Paperwork Processing
- Product Knowledge
- Data Entry
- Customer Service
- Building Rapport
- Active Listening
Affiliations
- Flexibility
- Customer Service
- Work Ethic
- Communication
- Creativity
- Adaptability
Languages
Spanish
Professional
Timeline
Customer Service Representative
DialAmerica
11.2020 - 05.2022
Janitor
All1Services
01.2017 - 07.2019
Customer Service Representative
TeleTech
03.2016 - 01.2017
Cook
Mcdonals
11.2012 - 04.2013
GED -
The Care Center