Athen Kandra

With a strong foundation in networking principles and a genuine passion for technology, eager to continue learning and growing in a technical environment. Ability to quickly grasp and apply networking concepts, coupled with hands-on experience in configuring network equipment, enables effective contribution to any team. Prepared to utilize and further develop problem-solving and technical skills to drive success in the field.

Computer Set-Up

• Setup, installed and configured computers
• Fixed hardware, devices and software
• Tested and installed motherboards, processors and graphics cards on desktops

Problem-Solving

• Used diagnostic tools to identify hardware failures and or software related issues.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Communication

• Demonstrate empathy and understanding while effectively communicating concerns and timelines, offering timely and practical solutions to challenges.
• Clearly communicate and document processes, actions, and solutions during and after issue resolution to ensure clarity and continuity.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems.
• Capably works independently or collaboratively within a team to troubleshoot and resolve issues efficiently.
• Clearly communicates and meticulously documents actions taken to resolve issues and outcomes.