Athena Andrade
NORTH OGDEN,UT
Summary
- Analyzed customer feedback data to develop strategic action plans aimed at enhancing services provided in collaboration with the Better Business Bureau and Attorney General.
- Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
- Results-driven Regional Logistics Manager with comprehensive experience in strategic planning, project management and team leadership. Demonstrates strong skills in transportation logistics, supply chain management, and cost reduction initiatives. Known for enhancing operational efficiency and streamlining processes while ensuring adherence to corporate standards. Committed to achieving business goals through effective network optimization strategies.
Overview
9
9
years of professional experience
Work History
Customer Advocacy Manager
Wayfair.com
Boston, MA
03.2016 - Current
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed risk by developing and implementing effective risk management strategies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
Inglemoor High School
Kenmore, Washington05-2008
Skills
- Customer advocacy
- Data analysis
- Risk management
- Project management
- Database management
- Customer service
- Cross-departmental collaboration
- Quality assurance
- Effective communication
- Verbal and written communication
- Clear communication
- Problem-solving aptitude
- Proficient in PivotTables, Google Sheets, Microsoft Excel, and PowerPoint
References
References available upon request.
Timeline
Customer Advocacy Manager
Wayfair.com
03.2016 - Current
High School Diploma -
Inglemoor High School
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