Athena Blevins
Chino Valley,AZ
Summary
Dedicated Healthcare Professional with diverse experience in the industry. Always conforming to professional appearance and demeanor while completing assigned tasks with a high focus on quality. Dependable and quick-learning team player with effective communication and organization skills, bringing a passion to helping all patients, staff and providers in the healthcare field.
Overview
22
22
years of professional experience
Work History
S&D MSA- TBI/PHYSICAL MEDICINE AND AMPUTEE/BRACE
Arizona Veterans Hospital
11.2023 - Current
- Schedule and monitory all visits associated with clinics.
- Utilize VA systems profficiently such as GUI, CTM,VISTA and,CPRS.
- Interacted with Veterans by phone, mail, or in-person to provide information regarding appointments.
- Run EARR reports and queries daily.
- Welcomed Veterans and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Input data into spreadsheets and databases.
- Participated in professional development opportunities to stay current on educational trends and research, continually improving instructional effectiveness.
Referrals Manager
Optima Medical
06.2021 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Nature Walker Manager
Stay And Play Pet Ranch
11.2020 - 03.2021
- Developed solutions and proposals for customer's needs, concerns and objectives.
- Identified opportunities for campaigns, services and distribution channels to increase revenue.
- Used exceptional negotiation skills to attract and retain key teammates.
- Tracked and recorded activity on accounts and closed deals to meet targets.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Special Events and Annual Giving Coordinator
Peterson Hospital
06.2016 - 07.2017
- Developed and implemented written master plan and calendar for giving and shared with team.
- Implemented giving solicitation strategy and sought opportunities to increase philanthropy.
- Highlighted impact of funds in e-newsletters and other materials.
- Supported various annual giving programs and initiated new programs to meet giving goals and objectives.
- Managed outreach program telemarketing, social media and direct mail campaigns.
- Participated in planning meetings, assisted colleagues and provided support for ongoing programs.
- Designed and edited promotional publications such as brochures.
- Promoted program to funders through direct appeals and special publications or online appeals.
- Assigned work to fundraising staff and monitored performance to meet targets.
- Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
- Directed activities of external agencies, establishments or departments developing and implementing fundraising strategies and programs.
Front Office Manager
Hill Country Physical Medicine
06.2015 - 07.2016
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Office Manager
Texas Physical Therapy Specialists
08.2012 - 06.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Army Specialist-Laundry and Bath Specialist
United States Army Reserve
04.2002 - 01.2004
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Examined dried clothes to identify stains, tears and issues.
- Collected soiled linens and clothing and pretreated stains.
Education
Bachelor of Science - Healthcare Adminstration
Purdue/Kaplan University
06.2016
Skills
- Oral communication
- Multi-Line Phone Proficiency
- Spreadsheet Creation
- Scheduling Meetings
- Office Management
- Microsoft PowerPoint
- Microsoft Windows
- Microsoft Outlook
Timeline
S&D MSA- TBI/PHYSICAL MEDICINE AND AMPUTEE/BRACE
Arizona Veterans Hospital
11.2023 - Current
Referrals Manager
Optima Medical
06.2021 - 04.2022
Nature Walker Manager
Stay And Play Pet Ranch
11.2020 - 03.2021
Special Events and Annual Giving Coordinator
Peterson Hospital
06.2016 - 07.2017
Front Office Manager
Hill Country Physical Medicine
06.2015 - 07.2016
Office Manager
Texas Physical Therapy Specialists
08.2012 - 06.2015
Army Specialist-Laundry and Bath Specialist
United States Army Reserve
04.2002 - 01.2004
Bachelor of Science - Healthcare Adminstration
Purdue/Kaplan University
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