Athena Briones
Bertram,TX
Summary
Logical and insightful HR Generalist with 10+ years of experience in leading teams. Proficient in creating, deploying and enforcing procedures, policies, regulations and programs. Driven to maximize performance, workloads, initiative and cost reduction measures. Committed to guiding HR programs focused on propelling business to peak performance.
Overview
13
13
years of professional experience
Work History
Human Resources Manager
Southwest Key Program
Austin, TX
06.2023 - Current
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
- Held exit interviews and documented information discussed with employees.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Anticipated and responded to emerging business needs by serving as change advocate.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
Human Resources Generalist II
Southwest Key Programs Headquarters
Austin, TX
11.2022 - 06.2023
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Researched employee relations issues and conducted meetings with employees and supervisors.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Drafted department-specific employee announcements.
- Engaged in data collection, identifying organizational needs and development solutions.
- Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Assisted customer service with inbound and outbound calls regarding human resources inquiries.
- Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership.
- Led staff meetings to develop strategies that would positively influence workplace relationships.
- Direct Supervisor of the Document Management Specialist Team who oversee all employee files and verification of employment for the company.
Human Resources Generalist
Southwest Key Program
Austin, TX
12.2020 - 11.2022
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Provided support and back-up to HR Department team members.
- Conducted focus groups at assigned programs to gather
- Researched employee relations issues and conducted meetings with employees and supervisors.
- Conducted leadership training for new supervisors within programs to increase knowledge or HR policies and procedures.
- Liaison to Western Region programs for employee relations issues on temporary basis.
- Direct Supervisor for contractors who assisted with tracking of COVID 19 quarantines of employees.
- Direct Supervisor for Document Specialist Team who were responsible for employee files for entire company.
- Assisted with several special projects such as COVID-19 quarantine tracking, Reverse Decision reviews, Legal Department special requests, file review of acquisition of additional programs to company.
- Assisted with reduction in force reporting and delivery.
- Assisted with audit portion of opening of Long Term Foster Care Program.
Human Resources Coordinator
Southwest Key Program
Brownsville, TX
11.2019 - 12.2020
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Handled employee discipline and termination to address policy infractions.
- Provided administrative support to HRG team.
- Provided NEO presentation on employee guidebook and company policies.
- Reviewed and processed unemployment claims for company.
- Supervised team of employees who conducted the Laserfiche implementation audit for all regions of company.
- Completed attrition reports for South Texas Region.
- Assisted with tracking of employees for the reduction in force for South Texas Region.
- Assisted with tracking of employees in quaratine for COVID-19.
Contract Administrator
Southwest Key Program
Brownsville, TX
01.2018 - 11.2019
- Administered contract change requests and resolution.
- Oversaw changes and coordinated change orders and contract reviews.
- Checked information in company's database for accuracy and updated data with current information to maintain records.
- Reviewed details on incoming contracts and service agreements to keep pricing correct.
- Liaised with leadership team to review and approve contract terms and conditions.
- Complied with regulations by crafting policies and procedures for all to follow.
- Analyzed data and prepared for compilation into reports to be distributed to other key stakeholders.
- Responded to regulatory documents and forms, driving compliance with state and federal requirements.
- Stayed abreast of relevant industry rules and regulations to keep organization compliant.
- Assumed duties and responsibilities of Project Coordinator/Director in their absence.
- Assisted with overall supervision and management of program personnel to include addressing job performance concerns and terminations.
- Assisted with logistics and execution of an emergency evacuation of UCs from the state of Florida to New York.
- Assisted with reunification of UCs to sponsors.
Assistant Program Director
Southwest Key Program
Brownsville, TX
11.2017 - 01.2018
- Collaborated with program manager to come up with schedule and budget.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Submitted weekly status reports to SWK Regional Executive Management Team.
- Created internal policies and procedures for Administration Department.
- Reported and tracked vacancies for program.
- Direct Supervisor for all Casa Padre Administration Department.
- Completed monthly supervision meetings, and addressed job performance concerns.
- Obtained and reviewed proposals for goods and services for Casa Padre.
Regional Executive Coordinator
Southwest Key Program
Brownsville, TX
10.2016 - 11.2017
- Assisted Regional Executive Director with supervision of STX region.
- Completed program visits with walk through and staff and UC interviews.
- Completed weekly report for region to Executive Management.
- Participated in conference calls for Runaways, Medical Errors, and Physical intervention incidents.
- Supervised Regional Flight Hub for STX, HEPSA, and Western Regions which consisted of transportation coordinators and all escorts. Implemented procedures across 3 regions for consistency. Conducted monthly department meeting in all 3 regions. Addressed job performance concerns for all 3 regions.
- Assisted with the opening of Casa Padre.
Executive Assistant
Southwest Key Programs - Casa Rio Grande
Brownsville, TX
03.2012 - 10.2016
- Assisted Program Director with monitoring and maintaining compliance with organization, licensing, and ORR for all program departments.
- Processed allocations, alohas, and Kronos for program.
- Assisted with tracking of budget line items.
- Conducted research as needed for special projects, program meetings, and department meetings.
- Direct supervisor for Administrative Assistants.
- Conducted bi-weekly meetings with Administrative Assistants.
- Completed annual evaluations for assigned department.
- Addressed job performance concerns including terminations.
- Supervised and trained new admin staff for new Casas in HEPSA region.
- Assisted with opening of new programs, Casa Quetzal and Casa Montezuma in HEPSA region.
- Assisted with opening of new programs, Casa Rio Grande, Casa Antigua, and Casa Presidente in South Texas Region.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Relief Administrative Assistant
Southwest Key Programs - Combes
Combes, TX
05.2011 - 03.2012
- Assisted PD with maintaining records and billing for community based program.
- Assisted with petty cash and purchases for program.
- Assisted with Kronos time cards for all staff.
- Assisted with cooking of meals for children in care.
- Conducted vocational classes for children.
- Supervised Kitchen staff. Conducted monthly department meetings, ensured department maintained compliance with regulations.
- Addressed any job performance concerns.
Education
Massage Therapist Certification - Massage Therapy
Therapeutic Body Concepts
San Antonio, TX06.2004
High School Diploma -
Lorain Southview High School
Lorain, OH06.1995
Bachelor of Science - Psychology
Liberty University
Lynchburg, VASkills
- Policies Implementation
- Personnel Engagement
- Termination Documentation
- Employee Relations
- Harassment Investigation
- Decision Making
- Policy and Procedure Writing
- Employment Recordkeeping
- Report Preparation
- Work Complaint Handling
- Procedure Compliance
- Employment Data Tracking
- Manager Coaching and Training
Languages
English
Spanish
Timeline
Human Resources Manager
Southwest Key Program
06.2023 - Current
Human Resources Generalist II
Southwest Key Programs Headquarters
11.2022 - 06.2023
Human Resources Generalist
Southwest Key Program
12.2020 - 11.2022
Human Resources Coordinator
Southwest Key Program
11.2019 - 12.2020
Contract Administrator
Southwest Key Program
01.2018 - 11.2019
Assistant Program Director
Southwest Key Program
11.2017 - 01.2018
Regional Executive Coordinator
Southwest Key Program
10.2016 - 11.2017
Executive Assistant
Southwest Key Programs - Casa Rio Grande
03.2012 - 10.2016
Relief Administrative Assistant
Southwest Key Programs - Combes
05.2011 - 03.2012
Massage Therapist Certification - Massage Therapy
Therapeutic Body Concepts
High School Diploma -
Lorain Southview High School
Bachelor of Science - Psychology
Liberty University
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