Athena Brown
North East,MD
Summary
To be a major driving force in the success of an organization or company
Overview
24
24
years of professional experience
Work History
Reservations
Sandy Cove Conference Center
01.2023 - Current
- Answer multi-line phones, making reservations for individual getaways as well as reservations for multiple Sandy Cove events throughout the year
- We have approximately 25-30 different events a year
- Review and follow up with any reservations made online
- Serve as liaison between sales representatives and client for general concerns
- Data entry
- Run daily reports and adjust as needed
- Call for payments and balance due
- Reach out to those who received a scholarship to finalize information and planning
- Set up payment plans for families attending summer camp
Substitute Teacher
Tri-State Christian Academy
01.2021 - 01.2024
- Teaching Middle School and High School as needed
Secretary / Head Receptionist
Ware Presbyterian Village
01.2006 - 01.2009
- Provide administrative and secretarial support for the executive director and managerial staff, as well as resident council members
- Training, scheduling, overseeing, and assigning duties to the part-time receptionists for two locations in the facility
- Serve as liaison between company and client for general concerns
- Manage a training manual that I created to facilitate more effective results in the procedures of a receptionist
- Manage the Emergency Preparedness Manual for the Health Center which consisted of assisted living and nursing residents
- Purchase and distribute all the office supplies
- Bi-weekly 'Company Newsletter'
- Periodic maintenance and general upkeep of office equipment
- Schedule reservations of 10 various rooms, used by the staff and the local community for meetings and events
- Problem solving, multi-tasking, and adapting to multiple environments
- Other job descriptions include but not limited to, answering multi-line phones, data processing, filing, distributions
Group Sales Administrative Assistant
Sandy Cove Conference Center
01.2005 - 01.2006
- Answer multi-line phones, as 1st point of contact for Group Sales phone calls
- Serve as liaison between sales representatives and client for general concerns
- Provide administrative and secretarial support for 3 Sales representatives
- Data entry into various reports, of all group stays and events
- Give tours to those interested in planning an event at Sandy Cove
- Represent Sandy Cove at various community events and at the Cecil County Marriage Initiative Council meetings
Real Estate Agent
Long & Foster Realtors
01.2004 - 01.2005
- Provide services to local community for buying and selling a home
- Used creative marketing skills
- Provided customer service and answered questions for those interested in possibly buying or selling a home
- Various types of research to determine value of a home
Full-Time Receptionist/Secretary
Ware Presbyterian Village
01.2001 - 01.2004
- Answer multi-line phones
- Serve as liaison between company and client for general concerns
- Provide administrative and secretarial support for managerial staff as well as resident council members
- Manage a training manual I created to facilitate more effective results in the procedures of a receptionist
- Purchase all the office supplies
- Layout and design of the 'Company Newsletter'
- Periodic maintenance and general upkeep of office equipment
- Schedule reservations of various rooms for meetings and events
- Multi-tasking and adapting to multiple environments
- Other job descriptions include, but not limited to; data processing, filing, distributions
Education
Associate Degree - Theology
Blue Ridge Bible College
Rocky Mount, VA01.2000
Real Estate Pre-licensing Certificate -
Omega Real Estate School
Newark, DE01.2004
High School Diploma - Basic Education
Elkton Christian School
Elkton, MD01.1998
Skills
- Customer service
- Payment processing
- Data entry
- Professional telephone demeanor
- Follow-up skills
- Complaint handling
Hobbies and Interests
- Time spent with my children and husband
- Learning
- Reading
- Acrylic canvas painting
- Photography
- Renovating our home (little by little)
Timeline
Reservations
Sandy Cove Conference Center
01.2023 - Current
Substitute Teacher
Tri-State Christian Academy
01.2021 - 01.2024
Secretary / Head Receptionist
Ware Presbyterian Village
01.2006 - 01.2009
Group Sales Administrative Assistant
Sandy Cove Conference Center
01.2005 - 01.2006
Real Estate Agent
Long & Foster Realtors
01.2004 - 01.2005
Full-Time Receptionist/Secretary
Ware Presbyterian Village
01.2001 - 01.2004
Real Estate Pre-licensing Certificate -
Omega Real Estate School
High School Diploma - Basic Education
Elkton Christian School
Associate Degree - Theology
Blue Ridge Bible College
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