Athena Buchanan
Orem
Summary
Dynamic and versatile professional with a strong background in tourism, logistics, and customer service. Exceptional communication skills, ability to multitask under pressure, and a passion for innovation. Experienced in tourism and hospitality industries, coordinating complex operations and delivering outstanding customer experiences. Currently pursuing a Bachelor of Science in Psychology with a minor in language studies to enhance interpersonal skills and understanding of human behavior.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
The Coffee Shop
12.2024 - 04.2025
- Created innovative drink recipes, contributing to increased customer satisfaction and repeat business.
- Developed strong customer relationships through excellent service and communication.
- Maintained a clean and organized work environment, ensuring compliance with health and safety standards.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Packaged bagels, muffins and other food items for customer purchase.
Shift Lead
UCCU Events Center
01.2022 - 10.2024
- Led a team in concessions, ensuring efficient operations and high customer satisfaction.
- Trained new employees, enhancing team performance and service quality.
- Managed inventory and supplies, optimizing resource allocation and reducing waste.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Operations Supervisor/Driver Guide
Holland America Cruiselines
04.2024 - 08.2024
- Coordinated logistics with dock representatives, tour venues, and cruise ships to ensure seamless operations.
- Facilitated communication with city officials and other drivers to maintain safety and efficiency.
- Provided engaging and informative tours, enhancing the overall guest experience.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Partnered across departments to run smooth, professional events and activities.
Education
Bachelor of Science - Psychology, Language Studies
Utah Valley University
Orem, UT05.2027
Skills
- Logistics Coordination
- Customer Service
- Team Leadership
- Problem Solving
- Multitasking
- Microsoft Office Suite
- CRM Systems
- Multitasking and organization
- Time management
- Opening and closing duties
- Up-selling
- Verbal and written communication
Certification
- Passenger Endorsed Class B CDL License
- Liquor License
- Food Handlers Permit
Timeline
Barista
The Coffee Shop
12.2024 - 04.2025
Operations Supervisor/Driver Guide
Holland America Cruiselines
04.2024 - 08.2024
Shift Lead
UCCU Events Center
01.2022 - 10.2024
Bachelor of Science - Psychology, Language Studies
Utah Valley University
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