Athena Burkholder
Irvine,CA
Overview
9
9
years of professional experience
Work History
Dental Consultant and Office Manager
Fashion Isle Smiles Dentistry
03.2023 - Current
- Improved patient satisfaction by providing comprehensive dental consultations and personalized treatment plans.
- Enhanced dental practice efficiency by streamlining processes for scheduling, billing, and insurance coordination.
- Collaborated with dental team members to develop effective strategies for patient care and management.
- Increased patient retention through diligent follow-ups and clear communication of treatment progress and goals.
- Conducted thorough evaluations of patients'' oral health conditions, formulating accurate diagnoses and appropriate treatment plans.
- Resolved complicated cases effectively with timely intervention and coordinated multidisciplinary care approaches.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
Operations Manager II
Pacific Dental Services
08.2019 - 02.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Acquired additional orthodontic and pediatric specialty practice: Managing team members in two locations, provided support to on site OM to transition to management role
- 30% year over year NOI increase, practice growth 29%
Operations Manager
Pacific Dental Services
02.2017 - 07.2019
- Maintain the financial viability and revenue growth of a PDS supported practice
- Hire and manage individual team members; front and back office
- Grew practice NOI in 2018 157%, and Top Line Revenue 45%
- XP Diamond Aware Winner 2019
- Operations Manager Champions Club Recognition 2019
Branch Manager
Enterprise Rent-A-Car
01.2015 - 01.2017
- Managed a team of employees and 200 plus car store
Education
BBA - Business Marketing, Minor in Pyschology
University of San Diego
San Diego, CA05.2013
Skills
- Marketing Strategy Development
- Staff Training and Development
- Patient Care Coordination
- Dental Software Knowledge
- Insurance Claim Processing
- Financial Analysis Expertise
- Dental Practice Management
- Attention to Detail
- Customer Service Excellence
- Patient Retention Strategies
Timeline
Dental Consultant and Office Manager
Fashion Isle Smiles Dentistry
03.2023 - Current
Operations Manager II
Pacific Dental Services
08.2019 - 02.2023
Operations Manager
Pacific Dental Services
02.2017 - 07.2019
Branch Manager
Enterprise Rent-A-Car
01.2015 - 01.2017
BBA - Business Marketing, Minor in Pyschology
University of San Diego