ATHENA CARROLL

Customer Service professional with 6+ years of experience in healthcare and technical support, excelling in data entry, HIPAA compliance, and issue resolution. Demonstrates exceptional communication and problem-solving skills, consistently achieving high customer satisfaction. Committed to fostering trust and positive relationships while ensuring accuracy and confidentiality in managing records. Enterprising fine dining professional well-versed in completing tasks such as polishing silverware, setting up tables and cleaning up spills. Well-organized and conscientious with proactive and attentive nature.

• Assist patients with billing inquiries, clarifying charges insurance claims and resolving payment issues efficiently.
• Educating patients about their insurance benefits, explain coverage details and assist with claim inquiries.
• Achieved high customer satisfaction scores through effective communication and problem-solving.
• Utilize healthcare software to manage patient records, ensuring accuracy and confidentiality.
• Address patient concerns with empathy, fostering trust and positive relationships.
• Resolved customer issues, achieving high satisfaction scores and reducing average handling time.
• Provided technical support, leading to a significant decrease in repeat calls and improved efficiency.
• Trained new team members, enhancing team performance and knowledge sharing.
• Analyzed customer feedback, implementing changes that improved service quality and client retention.