Hi, I’m
Athena Cristofani
Palo Alto,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
years of professional experience
Work History
St. Anthonys FoundationSan Francisco, CA
Community Safety Service
11.2019 - 09.2022
Job overview
- Monitors and anticipates potential safety and security problems, and attempts, by means of de-escalation techniques, to prevent or defuse them before they become critical.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed strong interpersonal communication skills to promote relationship building with clients
- Excellent interpersonal, listening, oral communication and conflict de-escalation skills.
Community ForwardSan Francisco, CA
Front Line Worker
03.2020 - 04.2021
Job overview
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing clients concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
Education
City of San FranciscoSan Francisco, CA
University Overview
- Continuing education in community case worker
Skills
- Mental Health Crisis Response
- Community Resource Navigation
- Positive Reinforcement Methods
- Implementing Client Care Plans
- Trained in de-escalation
Timeline
Front Line Worker
Community Forward
03.2020 - 04.2021
Community Safety Service
St. Anthonys Foundation
11.2019 - 09.2022
City of San Francisco
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