Athena Dahm

I started working there during college. I was trained to scoop ice cream, make milkshakes, malts, and sundaes. Once I got more advanced in the job, I was taught how to make cake and decorate them as well as cookies and brownies. I used my customer service skills to talk to customers and help them with making choices or getting what they wanted. As months went on in the job I was taught how to open and close the shop as well as handling money and the drawer. I left the job because I was transferring schools and am now back in Monroe Michigan,

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled cash transactions accurately, promoting trust between the business and its customers.
• Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.

I worked at a food truck and we traveled to different locations in Michigan but originated from Monroe Michigan. I worked there for 4 years, starting off as a cashier and slowly learned how to do everything else such as cook the food and run the food truck. I trained new employees how to work the register and taught them customer service and how to great somebody that came up to the window. The job was mainly in the summer because of the weather but we did winter work as well. I left the job because I was leaving Monroe to go to College.

• Greeted customers entering store and responded promptly to customer needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Answered questions about store policies and addressed customer concerns.

• Maintained accurate records of received and shipped items using company software systems.
• Microsoft Word, Excel, and PowerPoint certified.
• Obtained and organized manuals, guides and visual materials for development and training purposes.
• Prepared records of client progress and services performed under care.
• Created and managed filing systems for easy access to records and documents.
• Developed and implemented organizational systems to streamline workflow processes.