Athena Ellison
Far Rockaway,NY
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
5
years of professional experience
Work History
Office Manager
J Mark Interiors
06.2023 - 01.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Case Management Assistant
Acasia Network
06.2022 - 12.2023
- Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
- Streamlined service delivery for patients by organizing and maintaining accurate case records and documentation.
- Improved patient outcomes with thorough assessment, planning, and advocacy in the case management process.
- Assisted in reducing hospital readmissions by effectively monitoring and following up on discharged patients'' progress.
- Developed strong relationships with patients and families, providing emotional support throughout their medical journey.
- Supported interdisciplinary team meetings to create comprehensive case plans tailored to individual needs.
- Increased access to resources for clients by actively researching available community programs and services.
- Ensured timely communication between healthcare providers, fostering a collaborative care environment for patients.
- Contributed to efficient discharge planning, working closely with social workers and other team members to secure appropriate post-hospital care arrangements.
- Promoted patient independence through education on self-care techniques and available resources.
Resident Aide
Seaside Family Inn
03.2022 - 02.2023
- Improved resident satisfaction by providing compassionate and attentive care.
- Assisted residents with daily living activities, enhancing their overall quality of life.
- Promoted a safe and nurturing environment for residents through diligent monitoring and communication with staff members.
- Administered medications to residents as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop personalized care plans tailored to each resident''s needs and preferences.
- Maintained accurate records of resident information, including medical histories, medications, and progress notes for effective care management.
- Provided emotional support to residents during difficult times, fostering trust and a sense of comfort in the community setting.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Developed strong relationships with residents'' families by maintaining open lines of communication regarding their loved one''s care and progress.
Patient Service Representative
CityMD: Urgent Care
12.2021 - 12.2022
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Office Manager
Ocean Bay Corner Stone
08.2019 - 12.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reported to senior management on organizational performance and progress toward goals.
- Collaborated with other staff members to design engaging, age-appropriate curriculum for before and after school programs.
- Assisted students with homework assignments, ensuring timely completion and improved comprehension of subject matter.
- Organized field trips and special events, enriching the educational experience for participants in before and after school programs.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Reduced overhead costs with vigilant expense monitoring while maintaining a high standard of quality for materials or services utilized.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Administrative Assistant
Homes For The Homeless
07.2019 - 11.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
High School Diploma -
Humanities And Arts Magnet High School
Cambria Heights, NY06.2014
Skills
- Data Entry
- Billing
- Compliance Monitoring
- Administrative Support
- Inventory Control
- Customer Service
- Bookkeeping
- Expense Reporting
- Staff Management
- Operations Management
- Contract Administration
- Supply Management
- Performance Tracking
- Individualized Counseling
- Health History Documentation
- Group Therapy
- Family Education
- Care Coordination
- Referral Coordination
- Regulatory Compliance
- Chemical Handling
- Janitorial Process Improvement
- Project Planning
- Energy Conservation
- Cleaning Expertise
- Conflict Resolution
- Interpersonal Skills
- Equipment Maintenance
Timeline
Office Manager
J Mark Interiors
06.2023 - 01.2024
Case Management Assistant
Acasia Network
06.2022 - 12.2023
Resident Aide
Seaside Family Inn
03.2022 - 02.2023
Patient Service Representative
CityMD: Urgent Care
12.2021 - 12.2022
Office Manager
Ocean Bay Corner Stone
08.2019 - 12.2021
Administrative Assistant
Homes For The Homeless
07.2019 - 11.2020
High School Diploma -
Humanities And Arts Magnet High School
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