Athena Galadjian
La Canada,CA
Summary
- English
- Armenian
Overview
6
6
years of professional experience
Work History
Girls Basketballl and Volleyball Coach
Chamlian Armenian School
Glendale
10.2023 - Current
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
- Assessed player abilities and assigned positions according to individual strengths.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
Shift Manager
Academy USA
06.2019 - Current
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Monitored work environment to maintain safety, cleanliness and organization.
- Supervised daily operations and managed team schedules to ensure smooth workflow.
- Trained new staff on company policies and operational procedures for efficiency.
- Resolved customer complaints promptly to enhance satisfaction and service quality.
Shift Leader
Crumbl Cookies
Glendale
06.2023 - 12.2023
- Evaluated employee performance, delivering individualized feedback and praise.
- Checked orders for quality and completeness.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Managed daily workflow and scheduled staff for adequate coverage.
- Delegated tasks to employees and monitored activities and task completion.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Used commercial baking and cooking equipment.
- Cleaned baking equipment, utensils, and work areas according to hygiene standards.
Customer Service
Handel's Ice Cream
09.2022 - 01.2023
- Managed POS register to complete customer transactions.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Served and scooped ice cream, following sizing specifications.
Education
Bachelor of Arts -
Loyola Marymount University
Los Angeles, CA05-2027
Skills
- Punctual
- Patient
- Collaborative
- Outgoing
- Responsible
- Creative
- Problem Solver
- Dedicated
Timeline
Girls Basketballl and Volleyball Coach
Chamlian Armenian School
10.2023 - Current
Shift Leader
Crumbl Cookies
06.2023 - 12.2023
Customer Service
Handel's Ice Cream
09.2022 - 01.2023
Shift Manager
Academy USA
06.2019 - Current
Bachelor of Arts -
Loyola Marymount University
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