Athena Gould
Georgetown,TX
Summary
Hard-working Customer Experience Manager who is very knowledgeable about arts and crafts. I am told I have a good sense of humor and can easily make friends wherever I go.
In my spare time I enjoy watching Hermitcraft and Making cards for holidays and birthdays.
Overview
11
11
years of professional experience
Work History
Interim Framing Manager and Part Time CEM
Michael's Arts & Crafts Store
06.2021 - Current
- Assisting the Store manager with small inventory (SISO)
- Manage a team to make sure that customers are assisted properly
- Assisted customers to locate product and provide solutions to craft problems
- Work with our Replen team to put out product
- Teach new team members how to use the cash register, how to properly answer the phones and interact with customers
- Get the Make Breaks together for Sundays
- Count money and transfer it to the bank
- Framing Duties include printing out paperwork for the day so we know what needs to be done
- Working on weekly paperwork to determine what we need to accomplish to do to complete our goals
- Setting up goals for other people that are framing
- Double checking people's measurments
- Other duties associated with many other jobs I've done throughout my carreer
Support Specialist
Michael's Arts & Crafts Store
09.2017 - 09.2018
- Worked with the replenishment team to unload truck and make sure that items were put away properly
- Worked on small inventory (SISO) for that day
- Made sure that the cash drawers were sorted properly
- Cross checked Framing papers from the previous day to make sure their money and orders were correct
- I also was sometimes, but not always, cashier in the mornings
Framer
Michael's Arts & Crafts Store
10.2012 - 06.2014
- Met with customers and discussed color composition for mats as well as designs for frames
- Used time management to complete a certain number of predetermined projects
- Used creativity to figure out how to mount objects into a frame by way of silicone glue, clear thread, pins, staples, tape, ect.
- Used a program called Design Hub to put in measurements, colors and frame so that customers could see what the finished product could look like
- I made sure I was knowledgable not only about the sales coming up in framing, but also about the rest of the store in case someone else had a question
- Used a handheld computer for locating and putting away merchandise
Education
Associate of Arts - General Studies
Charles Stewart Mott Community College
Flint, MI05.2012
Skills
- Customer Service
- Production Planning
- Job Planning
- Schedule Management
- Operations Oversight
- Employee Training
- Project Planning
- Estimating
- Design and Planning
- Problem-Solving
- Hardworking and Reliable
- Decision-Making
Timeline
Interim Framing Manager and Part Time CEM
Michael's Arts & Crafts Store
06.2021 - Current
Support Specialist
Michael's Arts & Crafts Store
09.2017 - 09.2018
Framer
Michael's Arts & Crafts Store
10.2012 - 06.2014
Associate of Arts - General Studies
Charles Stewart Mott Community College