Athena Holman
Amarillo
Summary
Healthcare professional with extensive experience in diverse settings, consistently delivering high-quality service. Strong communication and organizational skills enhance teamwork and patient interactions. Proven ability to establish rapport with clients, ensuring customer satisfaction and contributing to organizational success. Results-driven with a passion for building relationships and fostering partnerships in the healthcare industry.
Overview
23
23
years of professional experience
Work History
Business Office Manager
Amarillo Center For Skilled Care
Amarillo
05.2025 - Current
- Processed invoices, purchase orders, and related paperwork to support business operations.
- Organized filing systems for efficient document retrieval.
- Answered phone calls promptly and directed inquiries to appropriate personnel.
- Managed office budget while ensuring accurate maintenance of financial records.
- Resolved customer complaints professionally to uphold service standards.
- Handled confidential company information according to established protocols.
- Maintained precise records of customer accounts and transactions.
- Prepared monthly financial statements for executive leadership review.
Dispatcher
Atmos Energy
Amarillo
03.2025 - 05.2025
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Assigned drivers to appropriate routes based on customer needs.
- Received and dispatched calls for emergency services.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
S&D MSA- TBI/PHYSICAL MEDICINE AND AMPUTEE/BRACE
Arizona Veterans Hospital
Prescott
11.2023 - 12.2024
- Scheduled and monitored clinic visits efficiently, ensuring seamless operations and punctuality.
- Proficiently utilized VA systems such as GUI, CTM, VISTA, and CPRS for optimal performance.
- Engaged with Veterans through phone, mail, or in-person interactions to facilitate appointment information.
- Generated EARR reports and queries daily to maintain up-to-date data for analysis.
- Welcomed Veterans and promptly notified staff of scheduled appointment arrivals.
- Accurately managed daily data entry to ensure clerical information remained current.
- Collaborated with departments to complete tasks effectively and efficiently.
- Ordered office supplies, maintaining a well-stocked environment for smooth operations.
Orders Manager
Haven Home Health LLCPre
Prescott
04.2022 - 09.2023
- Executed multiple tasks within established timeframes to enhance operational efficiency.
- Resolved customer disputes promptly, ensuring high-quality service delivery and open communication.
- Mediated staff conflicts through active listening, facilitating appropriate resolutions.
- Cross-trained employees to increase team agility and overall performance.
- Interacted with customers via phone, email, or in-person to provide necessary information.
Referrals Manager
Optima Medical
Prescott Valley
06.2021 - 04.2022
- Managed and motivated employees to enhance productivity and engagement.
- Accomplished multiple tasks within established timeframes.
- Maintained organized, professional, and safe environment for employees and patrons.
- Resolved staff conflicts by actively listening and negotiating effective solutions.
- Monitored daily activities and mentored team members to maximize performance.
- Onboarded new employees through comprehensive training and documentation.
- Developed relationships with customers and suppliers to drive account growth.
- Implemented business strategies to achieve goals and maintain competitiveness.
Nature Walker Manager
Stay And Play Pet Ranch
Austin
11.2020 - 03.2021
- Developed tailored solutions addressing customer needs and objectives.
- Identified revenue-enhancing opportunities across campaigns, services, and distribution channels.
- Utilized negotiation skills to attract and retain top talent.
- Tracked account activities and closed deals to achieve targets.
- Cultivated relationships with customers and community for sustainable growth.
- Resolved issues with high-profile clients to enhance customer retention.
- Collaborated with management to drive continuous improvements and surpass team goals.
- Recruited, interviewed, and hired staff while implementing a mentoring program to boost engagement.
Special Events and Annual Giving Coordinator
Peterson Hospital
Kerrville
06.2016 - 07.2017
- Developed and implemented master plan and calendar for giving, sharing with team.
- Spearheaded solicitation strategy to enhance philanthropic contributions.
- Highlighted fund impacts in e-newsletters and promotional materials.
- Supported annual giving initiatives and launched new programs to achieve objectives.
- Managed telemarketing, social media, and direct mail outreach campaigns.
- Participated in planning meetings, assisting colleagues, and supporting ongoing initiatives.
- Designed and edited brochures and other promotional publications.
- Promoted funding programs through direct appeals and online campaigns.
Front Office Manager
Hill Country Physical Medicine
Kerrville
06.2015 - 07.2016
- Reconciled end-of-day reports to ensure accurate billing and payment processing.
- Coached employees on daily tasks and resolved complex issues.
- Supervised new employees, addressing questions to enhance job understanding.
- Managed client files and records while enforcing safety procedures to prevent data breaches.
- Developed organized procedures for check-in and check-out processes.
- Set priorities and solved workflow issues to strengthen customer and manager relations.
- Delivered performance reviews, recommending training or advancement opportunities.
- Maintained positive customer relations by proactively addressing problems with effective solutions.
Office Manager
Texas Physical Therapy Specialists
New Braunfels
08.2012 - 06.2015
- Maintained organized computer and physical filing systems for efficient document retrieval.
- Created and updated comprehensive filing systems for both paper and electronic documents.
- Managed accounts, generated reports, and updated records within company database.
- Oversaw office inventory activities, including ordering supplies and processing shipments.
- Established workflow processes and monitored daily productivity to enhance personnel performance.
- Coordinated special projects while effectively managing schedules to meet deadlines.
- Coached new hires on company processes to maximize production efficiency.
- Ensured compliance with legal and regulatory guidelines to maintain organizational integrity.
Army Specialist-Laundry and Bath Specialist
United States Army Reserve
Fort Bragg
04.2002 - 01.2004
- Operated laundry equipment and loaded machines while adhering to capacity restrictions.
- Assisted with cleaning and maintaining laundry equipment for optimal performance.
- Examined dried clothes to identify stains, tears, and other defects.
- Collected soiled linens and clothing, pretreating stains as necessary.
Education
Bachelor of Science - Healthcare Adminstration
Purdue/Kaplan University
San Antonio, TX06.2016
Skills
- Oral communication
- Multi-line phone proficiency
- Spreadsheet creation
- Meeting scheduling
- Office management
- Microsoft PowerPoint
- Microsoft Windows
- Microsoft Outlook
- Excel proficiency
- Staff management and training
References
References available upon request.
Timeline
Business Office Manager
Amarillo Center For Skilled Care
05.2025 - Current
Dispatcher
Atmos Energy
03.2025 - 05.2025
S&D MSA- TBI/PHYSICAL MEDICINE AND AMPUTEE/BRACE
Arizona Veterans Hospital
11.2023 - 12.2024
Orders Manager
Haven Home Health LLCPre
04.2022 - 09.2023
Referrals Manager
Optima Medical
06.2021 - 04.2022
Nature Walker Manager
Stay And Play Pet Ranch
11.2020 - 03.2021
Special Events and Annual Giving Coordinator
Peterson Hospital
06.2016 - 07.2017
Front Office Manager
Hill Country Physical Medicine
06.2015 - 07.2016
Office Manager
Texas Physical Therapy Specialists
08.2012 - 06.2015
Army Specialist-Laundry and Bath Specialist
United States Army Reserve
04.2002 - 01.2004
Bachelor of Science - Healthcare Adminstration
Purdue/Kaplan University
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