Athena Hultenius
Surprise,AZ
Summary
Seasoned Geek Squad Consultation Agent with 1 year of experience delivering critical on-site technical support and consulting services. Practiced at offering hands-on monitoring and troubleshooting to resolve problematic hardware and software issues. Special focus on drafting customized upgrade and migration plans to meet organizational threshold levels. Detail-oriented approach to research and IT project document compilation. Personable and dedicated Customer Service Representative with extensive experience in Technical Support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Geek Squad Consultation Agent
Best Buy, Geek Squad
Surprise, AZ
04.2023 - Current
- Greeted customers and provided customer service.
- Provided technical support to customers regarding products and services.
- Resolved customer complaints in a timely manner.
- Adhered to company policies and procedures when dealing with customers.
- Updated product knowledge on an ongoing basis to stay current with new products or services released by the company.
- Developed strategies for improving customer satisfaction levels.
- Managed multiple tasks simultaneously while meeting deadlines.
- Built strong relationships with customers through providing exceptional service.
- Performed data entry duties into various systems accurately.
- Provided training sessions on new products or services to team members.
- Contributed ideas for improvements in operations processes related to customer service delivery.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Trained users to operate and manage hardware and software.
- Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Oversaw daily performance of computer systems.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Installed new Apple operating systems, applications and drivers for Macs.
- Ensured compliance with applicable safety standards when handling sensitive equipment.
- Coordinated with other IT staff members in resolving complex technical issues.
- Evaluated software or hardware to recommend improvements or upgrades.
Warehouse Worker
Ross Dress for Less
Surprise, AZ
02.2023 - 03.2023
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from ships and trains.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Assisted customers with product selection inquiries when needed.
- Collaborated closely with other departments on special projects as needed.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Recognized defective material and reported issues to management.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Cashier
McDonald's
Surprise, AZ
03.2021 - 10.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Offered customers carry-out service at completion of transaction.
- Adhered to social distancing protocols and wore mask or face shield.
Restaurant Hostess
IHOP
Surprise, AZ
09.2019 - 02.2020
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took beverage orders and served drinks during peak meal times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education
High School Diploma -
Valley Vista High School
Surprise, AZ05-2022
Skills
- Industry Expertise
- Web development
- Application support
- Data Recovery
- Software Updates
- System diagnostics
- Software Installation
- Computer Diagnostics
- Documentation Development
- Service desk support
- Technical Documentation
- Customer Service
- Mobile Device Repair
- System Maintenance
- Customer Needs Assessment
- Technical Troubleshooting
- I work great alone or with others
- Attention to Detail
- Self Motivation
- Software Upgrades
- Software Patches
- Teamwork and Collaboration
- Friendly and Patient
- Relationship Building
- Problem-Solving
- Adaptability
- Interpersonal Communication
- Hardware diagnostics
- Microsoft Windows and Office
- Team Collaboration
- Decision-Making
- Software Evaluation
- Employee Computer Support
- Adaptability and Flexibility
- Troubleshooting Network Issues
- Time Management
- Active Listening
- Highly Professional
- Hardware and Software Repair
- Error Detection
- Team building
- Professionalism
- Task Prioritization
- Drawer balancing
- Payment Processing
- Cash Register Operation
- ID Verification
- Customer Assistance
- POS Systems
- Product Recommendations
- Payment Collection
- Merchandise Restocking
- Guest inquiries
- Cash Management
- Inventory Management
- Order Taking
- Order Verification
- Issue Resolution
- Organizational abilities
- Loyalty Program Promotion
- Proficient in [Apple Products] can work on any
- Credit and cash transactions
- Complex Problem-Solving
- Conflict Resolution
- Stock control
- Product identification
- Stock replenishment
- Shipping and receiving
- Loading and unloading
- Order Picking
- Warehouse Operations
- Quality Control
- Warehouse Organization
- Picking and Packing
- Basic Mathematics
- Damage Reports
- Deadline Adherence
- Health and Safety Regulations
- Microsoft Excel
- Self-Motivated and Disciplined
- Heavy Lifting
- Microsoft Outlook
- Reservations Coordination
- Dining crew workflow optimization
- Dining customer service
- High-volume dining
- Guest Relations Management
- Table setting arrangements
- Supply Restocking
- Social Perceptiveness
- Table Bussing
- Reading Comprehension
- Active Learning
- Server Support
- POS system operations
- Handling Complaints
- Greeting guests
- Service prioritization
- Scheduling
Affiliations
- Caretaker
- Gamer
- Studies Medical
- Studies Animals
- Studies Past Technical errors and how to fix them.
Certification
- Certified in all GS required Apple Certifications
- Stop The Bleed Certification
Accomplishments
- Highest Memberships in February for Best Buy Total yearly memberships.
- Food Handlers
Languages
English
Professional
About Me!
- I love getting to know my Coworkers and befriending them.
- I attempt to solve any issue even if the solution may not be easy or will require lots of effort
- I love playing games and studying in my past time.
- I have a open schedule and will help others if they need me!
- I take criticism well
Timeline
Geek Squad Consultation Agent
Best Buy, Geek Squad
04.2023 - Current
Warehouse Worker
Ross Dress for Less
02.2023 - 03.2023
Cashier
McDonald's
03.2021 - 10.2021
Restaurant Hostess
IHOP
09.2019 - 02.2020
High School Diploma -
Valley Vista High School