Athena Jensen
Kula
Summary
Vacation Ownership Marketing Executive | Real Estate agent
High-performing sales professional with a proven record of generating over 5+ million in revenue for Marriott Vacations Worldwide, specializing in high-volume outbound sales, persuasive communication, and guest experience optimization. Accomplished vacation planner and marketing executive skilled at converting leads, qualifying prospects, and driving strong tour bookings in fast-paced, metrics-driven environments. Licensed Real Estate Agent with Keller Williams, bringing expertise in property marketing, client relations, and contract knowledge. Studied Business at UH Maui, adding a strong foundation in entrepreneurship, strategic planning, and customer-focused operations. Known for consistently exceeding sales goals, building lasting client relationships, and delivering results across the hospitality, real estate, and marketing sectors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Realtor
Keller Williams
Kula
04.2025 - Current
- Guided clients through property purchasing and selling processes.
- Conducted market analysis to determine property values and trends.
- Utilized CRM software to manage client relationships and listings.
- Collaborated with mortgage brokers to facilitate financing options for clients.
- Organized open houses and private showings for potential buyers.
- Negotiated contracts and agreements between buyers and sellers.
- Developed marketing strategies to promote listings effectively.
- Advised clients on home staging and preparation for sale presentations.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Scheduled home viewings with potential buyers.
Marketing Executive
Marriott Vacations Worldwide Corp
Lahaina
12.2022 - Current
- Designed customized travel itineraries for clients based on preferences and budgets.
- Researched destinations, accommodations, and activities to enhance client experiences.
- Engaged potential clients through effective communication and relationship-building techniques.
- Managed customer inquiries and resolved concerns promptly to maintain satisfaction.
- Utilized CRM software to track leads and follow up on potential sales opportunities.
- Maintained knowledge of industry trends to provide informed recommendations to clients.
- Performed other duties as assigned by supervisor or manager.
- Resolved customer complaints in a timely manner.
- Developed sales strategies to increase revenue and maximize profits.
- Collaborated with other departments to ensure successful completion of sale transactions.
- Managed customer inquiries and provided information about timeshare ownership packages.
- Utilized CRM software to track customer interactions throughout the sales process.
- Organized promotional events to market the company's products and services.
- Participated in team meetings to discuss current projects and upcoming goals.
- Make outbound and inbound calls to sell vacation preview packages and schedule sales presentations.
- Explain package details, resort benefits, and preview requirements to potential guests.
- Verify customer eligibility for promotional offers and preview tour participation.
- Use persuasive sales techniques to encourage bookings, upgrades, and add-on services.
- Overcome customer objections and provide clear answers to questions.
- Check resort availability, recommend alternative dates, and coordinate accommodations.
- Schedule reservations for preview tours and input details into MVW booking systems.
- Deliver high-quality customer service to build trust and maintain positive guest relationships.
- Meet or exceed sales goals, call metrics, and quality-assurance performance standards.
- Navigate multiple computer systems simultaneously and accurately update customer records.
Small Business Owner
Maid in Paradise Maui
Lahaina
01.2019 - 12.2022
- Managed daily operations of cleaning service for residential and commercial clients.
- Coordinated schedules and appointments to optimize service delivery efficiency.
- Oversaw inventory management of cleaning supplies and equipment maintenance.
- Established strong client relationships through exceptional customer service practices.
- Conducted quality control checks to ensure high standards in cleaning services.
Education
Associate of Arts - Business
University of Hawaiʻi Maui College
Kahului, HI01-2018
Skills
- Customer relationship management
- Sales strategies
- Effective communication
- Project management
- CRM software usage
- Quality control
- Negotiation skills
- New market research
- Property management
- Business development
- Video editing
- Sales forecasting
- Visual marketing
- Digital marketing strategies
- Lead generation & prospecting
- High-volume outbound & inbound sales
- Persuasive communication
- Consultative selling
- Relationship building & client retention
- Objection handling
- Negotiation & closing strategies
- Market research & competitive analysis
- Digital marketing fundamentals
- Customer experience optimization
- Cross-selling & upselling
- Presentation and pitch delivery
- Property marketing & listing promotion
- Client qualification and needs assessment
- Real estate market trends analysis
- CRM management (Salesforce, etc)
- Contract review & documentation
- Property tour coordination
- Investment property knowledge
- Comparable market analysis (CMA)
- Lead follow-up & pipeline management
- Open house planning & execution
- Vacation package promotion
- Preview tour booking & scheduling
- Resort, travel, and amenities knowledge
- Eligibility verification
- High-volume call handling
- Customer service & guest relations
- Multi-system navigation & data entry
- Sales quotas & performance metrics management
- Hospitality communication etiquette
- Scripted & unscripted sales dialogue
- Strong verbal and written communication
- Active listening
- Conflict resolution
- Team leadership & collaboration
- Adaptability in fast-paced environments
- Attention to detail
- Self-direction & independence
- Goal-setting & performance tracking
Certification
The Certificate of Achievement in Business Management
References
References available upon request.
Timeline
Realtor
Keller Williams
04.2025 - Current
Marketing Executive
Marriott Vacations Worldwide Corp
12.2022 - Current
Small Business Owner
Maid in Paradise Maui
01.2019 - 12.2022
Associate of Arts - Business
University of Hawaiʻi Maui College