Michelle Sallese
Apex,NC
Summary
Dedicated Cheese Specialist with a strong background in training and coaching teams. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Overview
16
16
years of professional experience
Work History
Divisonal Cheese Specialist
Harris Teeter
Raleigh, NC
04.2022 - Current
- Oversee 259 Store's
- Transitioned 119 Murray Locations inside Harris Teeter
- Remodeled over 10 locations to include Ground up Store's and New Multi decks installations
- Assisted in the selection, cutting and wrapping of specialty cheeses for customers.
- Provided customers with product knowledge and information about cheese pairings, recipes and storage tips.
- Developed creative displays to promote featured cheeses and other products.
- Maintained accurate records of inventory levels, pricing and sales data.
- Coordinated promotional activities including signage, sampling events and special offers.
- Monitored expiration dates on all cheese products to ensure freshness and quality standards were met.
- Ordered new supplies when necessary to maintain optimal stock levels.
- Adhered to food safety regulations while handling cheese products in accordance with company policies.
- Managed customer complaints in a professional manner while resolving any issues efficiently.
- Ensured proper labeling was applied according to store guidelines prior to stocking shelves.
- Inspected shipments for accuracy upon arrival before signing off on delivery receipts.
- Prepared daily reports detailing sales figures, inventory changes, promotions.
- Collaborated with colleagues across departments regarding upcoming events or initiatives related to cheese offerings.
Fresh Foods Specialist
Harris Teeter
Raleigh, NC
04.2019 - 04.2022
- Generated reports to track performance metrics of team members.
- Merchandised department and adhered to schematics
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Trained and coached Associates
- Over saw 22 Locations Deli, Bakery, Cheese, Starbucks
- Monitored daily sales reports to maximize profitability.
- Maintained accurate records of inventory and product ordering cycles.
- Created promotional displays to attract customers to the deli section.
- Established policies and procedures for the safe storage and rotation of food products.
Co Manager
Harris Teeter
Raleigh, NC
07.2017 - 04.2019
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Developed store policies to ensure compliance with company standards.
- Maintained inventory levels by ordering supplies and tracking sales.
- Monitored daily operations to ensure efficient workflow.
- Ensured safety protocols were followed at all times.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Provided feedback on employee performance and implemented corrective measures as needed.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
- Facilitated communication between departments, ensuring timely completion of projects.
- Over saw the Deli, Bakery, Cheese and Starbucks Depts
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
Fresh Foods Manager
Harris Teeter
Raleigh, NC
03.2008 - 07.2017
- Over Saw Deli, Bakery, Cheese and Starbucks as a Fresh foods Manager
- Directed and supervised daily operations of the fresh food department, including staff scheduling, customer service, inventory control and merchandising.
- Ensured compliance with all company policies and procedures as well as local, state and federal regulations related to food safety and sanitation.
- Oversaw ordering processes for fresh foods, ensuring timely delivery of products in accordance with customer needs.
- Trained new employees on company policies and procedures related to the preparation and handling of fresh foods.
- Developed innovative strategies for increasing sales, reducing costs and improving efficiency within the fresh food department.
- Conducted regular performance evaluations of team members to ensure high levels of customer service were maintained.
- Maintained accurate records of stock levels, pricing changes, promotions and other relevant information related to the fresh food department.
- Resolved customer complaints promptly in a professional manner.
- Analyzed sales data regularly to identify trends or areas requiring improvement.
- Inspected equipment routinely for cleanliness and proper functioning.
- Facilitated weekly meetings with team members to discuss upcoming events or initiatives.
- Provided ongoing coaching and feedback on job performance expectations.
- Performed monthly audits of inventory levels against system reports for accuracy.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Education
High School Diploma -
Cary High
Cary, NC06-2002
Skills
- Communication
- Leadership
- Customer Service
- Decision Making / Judgement
- People Management
- Team Work
Accomplishments
- Leadership Program
Timeline
Divisonal Cheese Specialist
Harris Teeter
04.2022 - Current
Fresh Foods Specialist
Harris Teeter
04.2019 - 04.2022
Co Manager
Harris Teeter
07.2017 - 04.2019
Fresh Foods Manager
Harris Teeter
03.2008 - 07.2017
High School Diploma -
Cary High