Athena Lester
Knoxville,TN
Summary
Excelled in fostering teamwork and collaboration, enhancing customer loyalty through excellent communication, and implementing effective problem-solving strategies. Proven track record in multitasking and organizational skills, significantly contributing to program success and customer satisfaction. Hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals.
Overview
2
2
years of professional experience
Work History
Color Guard Instructor
First Baptist Concord
07.2024 - Current
- Developed strong relationships with parents through regular communication about upcoming events, expectations, and their child''s progress.
- Assisted with fundraising efforts to support the financial needs of the color guard program, including travel expenses and equipment purchases.
- Utilized social media platforms to promote upcoming performances, celebrate team accomplishments, and recognize individual achievements.
- Maintained a safe and supportive learning environment for all students, fostering personal growth and teamwork skills.
- Collaborated with band directors to create cohesive performances that incorporated both musical and visual elements.
Barista
Starbucks
05.2024 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista Trainer
Ingles Supermarket
05.2022 - 05.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Associate Of Applied Science - Political Science
Pellissippi State Community College
Knoxville, TNHigh School Degree -
Concord Christian School
Knoxville, TN05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Color Guard Instructor
First Baptist Concord
07.2024 - Current
Barista
Starbucks
05.2024 - 09.2024
Barista Trainer
Ingles Supermarket
05.2022 - 05.2024
Associate Of Applied Science - Political Science
Pellissippi State Community College
High School Degree -
Concord Christian School
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