Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Athena Lewis

Santa Fe

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Capitol Flats (Olympus Property)
04.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed and create ledgers
  • Closed out month end and made sure all financials were in line for the ending month.

Leasing Consultant

Olympus de Santa Fe (Olympus Property)
06.2023 - 04.2024
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Enhanced community atmosphere by planning and executing engaging resident events.

Administrative Assistant

Courtyard Marriott
09.2022 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Assisted development and implementation of new administrative procedures.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Host /Restaurant Server

Bistro at Courtyard Marriott
06.2022 - 09.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Education

Skills

  • Communication
  • Creativity
  • Teamwork
  • Adaptability
  • Customer Service
  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Task Delegation
  • Workload Management
  • Marketing knowledge
  • Customer Relationship Management (CRM)
  • Compliance understanding
  • Policy Enforcement
  • Orientation and training
  • Business Administration
  • Consulting
  • Team Leadership
  • Collaborating
  • Decision Making

References

  • Charlotte Ortiz, Manager at Courtyard Marriott, (505) 303-2446
  • Andre, GM at Courtyard Marriott, (505) 557-8205
  • Pennie Ballinger, Business Manager Olympus de Santa Fe,

(505) 471-5500

Timeline

Assistant Manager

Capitol Flats (Olympus Property)
04.2024 - Current

Leasing Consultant

Olympus de Santa Fe (Olympus Property)
06.2023 - 04.2024

Administrative Assistant

Courtyard Marriott
09.2022 - 05.2023

Host /Restaurant Server

Bistro at Courtyard Marriott
06.2022 - 09.2022

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Athena Lewis