Athena Markarian
Fullerton,CA
Summary
A passionate forensic science student using empathy for the pursuit of truth & knowledge. Seeking employment to further pursue higher education.
Overview
5
5
years of professional experience
Work History
Store Associate
Homegoods
Yorba Linda, CA
03.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed multitasking abilities to manage varying responsibilities at different time spans.
- Upheld customer retention & satisfaction by providing efficient and friendly service during transactions.
Customer Service Representative
Agua Caliente Casino Resort & Spa
Rancho Mirage, CA
08.2022 - 02.2023
- Handled customer inquiries courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure; managed approximately 600+ guests daily.
- Actively listened to customers and provided solutions through critical thinking.
- Approached customer concerns with empathy to increase customer loyalty and repeat business.
Barista
Starbucks
Walnut, CA
08.2019 - 07.2022
- Maintained organized workspaces for optimal productivity and safety.
- Maintained pleasantness with customers during hectic periods to promote positive environments.
- Contributed to positive team environments through effective communication.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
Education
Forensic Science
Mount San Antonio College
Walnut, CABachelor of Science - Forensic Science*
California State Fullerton University
Fullerton, CASkills
- Customer Service & Assistance
- Honest and Dependable
- Attention to Detail Focus
- Team Collaboration & Leadership
- Active listening techniques
- Interpersonal relationship building
- Cash Handling Accuracy
Additional Information
I value feedback! My LinkedIn is Athena626.
Timeline
Store Associate
Homegoods
03.2023 - Current
Customer Service Representative
Agua Caliente Casino Resort & Spa
08.2022 - 02.2023
Barista
Starbucks
08.2019 - 07.2022
Forensic Science
Mount San Antonio College
Bachelor of Science - Forensic Science*
California State Fullerton University