Athena May
Mountain View,CA
Summary
Operations and learning professional with experience coordinating employee programs, schedules, events, stakeholder communications, and process documentation. Skilled in managing competing priorities, maintaining accurate records, resolving logistical issues, and completing tasks end to end. Proven ability to support teams in fast-paced environments through proactive, service-oriented execution.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Learning & Development Coordinator
PROMETHEUS REAL ESTATE GROUP
San Mateo, California
05.2026 - Current
- Managed participant rosters, invitations, schedules, attendance records, and follow-up communications to support learning sessions and employee programs.
- Coordinated logistics for training sessions, employee events, and focus groups, ensuring timely participant communications, materials, supplies, and scheduling.
- Worked with leaders and cross-functional teams to resolve training access and scheduling issues, clarify requirements, and keep programs on track for deadlines.
- Updated trackers, dashboards, and reports to monitor participation, completion, outstanding requirements, and next steps across multiple programs.
- Drafted internal communications, program updates, and process documentation to inform stakeholders and ensure consistent program execution.
- Created job aids such as user manuals, quick reference guides, and videos to support the implementation of new processes or technologies.
- Analyzed data gathered from various sources to determine gaps in existing training material or processes.
- Balanced competing requests across concurrent initiatives by organizing priorities and following up on open items.
- Used Cornerstone, Grow, Greenhouse, Guidde, Rise 360, Google Workspace, and Microsoft Office to support program administration and reporting.
Senior Neighborhood Ambassador
PROMETHEUS REAL ESTATE GROUP
Mountain View, CA
03.2024 - 05.2026
- Coordinated resident events and community activities, organizing logistics and communications to enhance resident engagement and ensure successful execution.
- Responded to urgent and sensitive situations, using judgment and discretion to assess concerns, communicate with stakeholders, and coordinate next steps.
- Facilitated daily team operations by delegating tasks and coaching team members to align priorities and improve team effectiveness.
- Implemented processes that strengthened team knowledge sharing and consistency, enabling effective management of new and existing tasks.
- Maintained resident files and generated reports in OneSite, emphasizing accurate records and efficient information retrieval.
- Supported month-end accounting by posting billing information, verifying records, and assisting with financial reconciliations.
Neighborhood Ambassador
PROMETHEUS REAL ESTATE GROUP
Mountain View, CA
02.2022 - 03.2024
- Coordinated appointments, resident communications, and leasing documentation to enhance resident satisfaction and streamline follow-up processes.
- Prepared leasing agreements and maintained accurate digital files and correspondence in OneSite.
- Reviewed schedules and performance metrics to prioritize tasks and improve workflow efficiency, fostering strong relationships with residents and internal teams.
Education
High School Diploma -
Woodside High School
Woodside, CA01-2020
Skills
- Training logistics
- LMS administration
- Learning systems
- Content development
- Operations support
- Scheduling and coordination
- Cross-functional collaboration
- Project tracking
- Reporting and dashboards
- Process documentation
- Records management
- Issue resolution
- Google Workspace
- Office Suite proficiency
- Attention to detail
- Talent management
- Apple Calendar, Reminders, Notes, Pages, Numbers
Languages
Spanish
Full Professional
English
Native/ Bilingual
Timeline
Learning & Development Coordinator
PROMETHEUS REAL ESTATE GROUP
05.2026 - Current
Senior Neighborhood Ambassador
PROMETHEUS REAL ESTATE GROUP
03.2024 - 05.2026
Neighborhood Ambassador
PROMETHEUS REAL ESTATE GROUP
02.2022 - 03.2024
High School Diploma -
Woodside High School