
Seasoned Call Center Team Lead familiar with handling calls in busy, high-volume environments by applying advanced listening, communication and problem-solving skills to diverse customer concerns. Team Lead and Trainer with 3 years of related experience.
I currently take incoming calls from patients. In this i will schedule or reschedule any needed appointments or send any messages that the pt needs to relay to their provider. I also work on outgoing calls such as for referral work to get pts scheduled in with providers. I am also in charge of training new team members on bother the surgical center and the cancer centers throughout WVU medicine.
I currently take incoming calls from patients. In this i will schedule or reschedule any needed appointments or send any messages that the pt needs to relay to their provider. I also work on outgoing calls such as for referral work to get pts scheduled in with providers.