Athena McMillen
Grafton,WV
Summary
Seasoned Call Center Team Lead familiar with handling calls in busy, high-volume environments by applying advanced listening, communication and problem-solving skills to diverse customer concerns. Team Lead and Trainer with 3 years of related experience.
Overview
3
3
years of professional experience
Work History
WVUH Call Center Team Lead
WVU Medicine
05.2022 - Current
I currently take incoming calls from patients. In this i will schedule or reschedule any needed appointments or send any messages that the pt needs to relay to their provider. I also work on outgoing calls such as for referral work to get pts scheduled in with providers. I am also in charge of training new team members on bother the surgical center and the cancer centers throughout WVU medicine.
WVUH Call Center Centralized Scheduler
WVU Medicine
12.2020 - 05.2022
I currently take incoming calls from patients. In this i will schedule or reschedule any needed appointments or send any messages that the pt needs to relay to their provider. I also work on outgoing calls such as for referral work to get pts scheduled in with providers.
Education
Associate of Science - Forestry
Glenville State College
Glenville, WVHigh School Diploma -
Grafton High School Grafton WV
Grafton, WV05.2015
Skills
- Call Center Customer Service
- Quality Controls
- Rewards Programs
- Knowledge Database Understanding
- Employee Development
- Training Development
- Decision Making
- Team Management
- Effective Communication
- Call Routing
- Data Analysis
- Goal Setting
- Problem Solving
- Time Management
- Customer Service
- Adaptability
- Active Listening
- Industry Knowledge
- Multitasking
Timeline
WVUH Call Center Team Lead
WVU Medicine
05.2022 - Current
WVUH Call Center Centralized Scheduler
WVU Medicine
12.2020 - 05.2022
Associate of Science - Forestry
Glenville State College
High School Diploma -
Grafton High School Grafton WV