Summary
Overview
Work History
Education
Skills
Timeline
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Athena Miller

Rogue River,OR

Summary

A unsurpassed eagerness and willingness to learn new things. always open to hear another person's approach to resolving everyday dilemmas. "Show me how you do it" No job is below me.

Restaurant Waitress skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences. Motivated team member with engaging personality and flexible approach. Upbeat, problem deflecting and anticipating customer needs to facilitate enjoyable interactions

Overview

25
25
years of professional experience

Work History

Grub Hub Delivery Driver

GrubHub
Medford , OR
03.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

Uber Partner

Uber Eats
Monterey Bay , CA
08.2020 - 07.2021
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Lyft Driver

Lyft
San Jose
04.2017 - 08.2019
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Dog/House Sitter

Sadie Hogan
Carmel Valley, CA
03.2008 - 11.2016
  • Fed, walked and cared for dogs during owners' absences and out-of-town trips.
  • Led dogs away from hazards, obstacles and other animals to protect safety.
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
  • Followed optimal schedules for animals as set by owners or supervisors.
  • Alerted owners immediately of health or behavior problems for speedy resolution and care.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Administered topical and oral medications for animals' specific needs.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Brought in mail and newspaper to maintain appearance of activity at client residence.
  • Communicated with homeowner via phone or text.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Cared for houseplants by frequently watering during owners' absence.
  • Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms.
  • Answered telephone and doorbell, took messages and relayed information to owner.
  • Occupied personal residences to maintain security of property and oversee necessary business and repair transactions during temporary absence of owner.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Fed and watered animals and replaced dirty bedding and litter boxes.

Server/Restaurant Waitress

Cachagua General Store
Carmel Valley, CA
07.2007 - 10.2015
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Increased sales per customer by listening actively and recommending relevant menu items.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating and menu information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

Dog Walker

Marc Goodwin
Carmel Valley, CA
05.2008 - 09.2010
  • Fed, walked and cared for dogs during owners' absences and out-of-town trips.
  • Led dogs away from hazards, obstacles and other animals to protect safety.
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
  • Followed optimal schedules for animals as set by owners or supervisors.
  • Coordinated with animal owners for scheduling services and payment processing.
  • Maintained pace according to size, age and agility to offer individualized walking experience for each dog.
  • Alerted owners immediately of health or behavior problems for speedy resolution and care.
  • Tailored walks for older dogs and dogs with variety of health concerns.

Hostess

Mundaka Tapas Bar
Carmel-by-the-Sea, CA
04.2009 - 08.2010
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Waiteress

Brunello's
Carmel Valley, CA
08.2007 - 08.2008
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Carmel Valley High School
Carmel Valley CA
06.2010

Skills

  • Service & Detail-Oriented
  • Team Player, Very Adaptable and Flexible
  • Warm and Friendly, Relationship Building
  • Problem Solving, Conflict and Complaint Resolution
  • Housekeeping Duties
  • Honest and Ethical
  • Active Listening and Communication
  • Opening and Closing Procedures
  • Upbeat and Positive Personality
  • Errands
  • Chauffeuring
  • Valid OREGON driver's license
  • Delivery confirmations
  • Meal delivery
  • Accurate money handling
  • Item promotion
  • Dining room management
  • Organization
  • Dependable and Responsible
  • Critical Thinking
  • ID verification
  • Environmental awareness
  • Decision Making

Timeline

Grub Hub Delivery Driver

GrubHub
03.2022 - Current

Uber Partner

Uber Eats
08.2020 - 07.2021

Lyft Driver

Lyft
04.2017 - 08.2019

Hostess

Mundaka Tapas Bar
04.2009 - 08.2010

Dog Walker

Marc Goodwin
05.2008 - 09.2010

Dog/House Sitter

Sadie Hogan
03.2008 - 11.2016

Waiteress

Brunello's
08.2007 - 08.2008

Server/Restaurant Waitress

Cachagua General Store
07.2007 - 10.2015

High School Diploma -

Carmel Valley High School

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Athena Miller