Athena Moses
Charleston,WV
Summary
Dynamic and results-oriented professional with a proven track record of enhancing customer satisfaction and streamlining operations. Demonstrates exceptional organizational skills and a commitment to excellence, adept at problem-solving and fostering client loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Cashier
Tudor's Biscuit World
01.2024 - Current
- Mastered point-of-service (POS) computer system for automated order taking
- Maintained high standards of customer service during high-volume, fast-paced operations
- Handled currency and credit transactions quickly and accurately
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved customer complaints promptly and professionally
- Took initiative to find extra tasks when scheduled duties were completed
Customer Service Representative
GC Services
11.2021 - 06.2023
- Provided assistance to callers regarding EBT and SNAP cards
- Ensured the prompt replacement of lost, stolen, and damaged cards
- Assisted cardholders with inquiries regarding their account balance and specific transactions
- Addressed and resolved disputed charges on cardholder accounts
- Completed overtime shifts as needed
Cashier
Speedway LLC
02.2021 - 07.2021
- Delivered exceptional service by proactively meeting customer needs, creating a friendly and efficient shopping environment
- Handled transactions swiftly and accurately, utilizing POS systems to maintain balanced registers and enhance operational efficiency
- Maintained a clean and safe environment by adhering to health and safety standards, conducting regular inspections and addressing issues promptly
- Executed promotional campaigns, enhancing product visibility and increasing sales revenue through targeted marketing efforts
EDI Help Desk
Unisys
01.2004 - 03.2005
- Ensured precise data entry of provider details in the system
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Took calls and answered customers questions about the new WV Medicaid website.
- Organized provider files
- Ensured precise data entry of provider details in the system
Assistant Credit Clerk
American Woodmark Corporation
10.2001 - 08.2003
- Prepared and distributed monthly statements of accounts.
- Assisted in accounts receivable, cash receipts and collections and daily deposits.
- Ensured timely distribution of daily builder invoices.
- Handled processing and delivery of dealer/distributor invoices
- Conducted comprehensive evaluations of new credit applications to determine eligibility for approval
- Maintained up-to-date customer records by regularly reviewing and updating files
- Assisted with cash posting
- Improved credit processing efficiency by reviewing and verifying customer credit applications.
- Created and maintained a detailed journal entry log for accounts payable checks
- Offered support to credit correspondents, as and when needed
Secretary
Hunter Copany of West Virginia
10.2000 - 02.2001
- Provided secretarial support for the office manager
- Reorganized existing files
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers
Cashier
Kroger
08.2000 - 10.2000
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Front Desk Receptionist
Phillips Animal Hospital
06.2000 - 07.2000
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Organized and maintained files and records to ensure up-to-date documentation.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Ticket Sales Representative
Ticketmaster
11.1998 - 04.2000
- Handled high volume inbound calls efficiently
- Assisted customers in making selection decisions.
- Completed overtime shifts as needed
Parts Warehouse Clerk
Cecil I Walker Machinery
08.1998 - 11.1999
- Reorganized main filing system
- Provided administrative assistance to the office manager
- Answered high volume calls on a multi-line phone system
- Conducted inventory counts
- Managed and processed various cash and credit transactions with accuracy
- Put in extra time as necessary
Education
High School Diploma -
DuPont High School
Belle05.1998
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Problem-solving abilities
- Critical Thinking
- Bank Reconciliation
- Payment Processing
- Credit analysis
- Financial statement analysis
- Verbal and written communication
- Organization
Timeline
Cashier
Tudor's Biscuit World
01.2024 - Current
Customer Service Representative
GC Services
11.2021 - 06.2023
Cashier
Speedway LLC
02.2021 - 07.2021
EDI Help Desk
Unisys
01.2004 - 03.2005
Assistant Credit Clerk
American Woodmark Corporation
10.2001 - 08.2003
Secretary
Hunter Copany of West Virginia
10.2000 - 02.2001
Cashier
Kroger
08.2000 - 10.2000
Front Desk Receptionist
Phillips Animal Hospital
06.2000 - 07.2000
Ticket Sales Representative
Ticketmaster
11.1998 - 04.2000
Parts Warehouse Clerk
Cecil I Walker Machinery
08.1998 - 11.1999
High School Diploma -
DuPont High School
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