Athena Nagy
Arlington,TX
Summary
Proactive team leader with experience leading projects within tight deadlines and tight budgets. Expertise in resource management, strategic planning, and quality assurance. Ability to successfully manage and maintain an efficient team environment. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Executive Assistant
The Device Doctor
10.2020 - Current
- Devised plans and schedules for concurrent projects to meet established deadlines.
- Handled confidential and sensitive information with discretion and tact.
- Provided clear direction to internal teams, setting expectations and due dates for deliverables.
- Managed project budget and oversaw expenditures to keep costs controlled and within budget parameters.
- Scheduled and facilitated project meetings.
- Prepared and submitted budget estimates, progress reports, and cost tracking reports.
- Monitored performance of project team members to provide performance feedback.
- Assigned duties and responsibilities to project personnel.
Customer Service Representative
Titan Technologies
06.2020 - 10.2020
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Developed strong customer relationships and loyalty through effective communication.
- Followed up with customers regarding product functionality and overall satisfaction.
- Assisted with training and mentoring new team members.
Receptionist
Athena Contracting
06.2013 - 06.2020
- Answered questions about organization and provided callers with address, directions, and other information.
- Assisted in resolving customer complaints and disputes.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Complied with privacy and confidentiality policies when communicating with callers and guests.
- Handled cash and credit card payments with accuracy.
Education
Bachelor of Arts - Business Administration
Jones College - Jacksonville
Jacksonville, FL05.2019
Associate of Arts -
Florida State College of Jacksonville
Jacksonville05.2016
Skills
- Project Planning
- Conflict Management
- Team Bonding
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Administrative Support
- Critical Thinking
- Customer Service
Timeline
Executive Assistant
The Device Doctor
10.2020 - Current
Customer Service Representative
Titan Technologies
06.2020 - 10.2020
Receptionist
Athena Contracting
06.2013 - 06.2020
Bachelor of Arts - Business Administration
Jones College - Jacksonville
Associate of Arts -
Florida State College of Jacksonville