Athena Nelson

Dynamic professional with extensive expertise in customer service and sales, particularly at eviCore by Evernorth. Demonstrated success in problem resolution and complaint management, consistently surpassing sales targets. Proficient in scheduling and coordination, emphasizing client satisfaction and impactful communication. Committed to achieving outstanding results in high-pressure environments.

• Sales and customer service: Recognized for exceeding stated sales goals. Implemented outreach program increasing customer retention. Managed training of customer service representatives.
• Organizational skills: Addressed administrative needs of 30 real estate agents and oversaw property management of 100 locations. Front desk medical office support dealing with 80 patients daily. Event and itinerary planning for national and international visitors.
• Attention to detail: Retention of product knowledge, legal requirements, and vendor, customer, and employee characteristics enabling success in sales and management.
• Solution finder: Always look for new and improved ways to meet goals and remove roadblocks.