Athena Riley
Fort Worth,TX
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services.
Overview
3
3
years of professional experience
Work History
Crew Member
Braums Ice Cream And Dairy
Mansfield, TX
04.2021 - 12.2021
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assisted management with inventory control and stock ordering.
- Upheld high standards of productivity and quality in operations.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
Brand Ambassador
Forever 21
Hurst, TX
05.2022 - 06.2023
- Answered incoming telephone calls to provide store and products information.
- Resolved customer inquiries in a timely manner.
- Greeted visitors, clients and guests in a professional manner.
- Developed positive relationships with customers.
- Operated point-of-sale system .
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Receptionist
Canyon Ranch Wellness Club
Fort Worth, TX
11.2023 - Current
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments and meetings for management team.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Proficient in Book4Time scheduling
- Familiar with clerical duties
- Performed administrative duties such as filing paperwork and updating client databases.
- Basic Excel knowledge
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07.2023
Skills
- Customer Engagement
- Communication Skills
- Scheduling
- Multi-Line Telephone Skills
Timeline
Receptionist
Canyon Ranch Wellness Club
11.2023 - Current
Brand Ambassador
Forever 21
05.2022 - 06.2023
Crew Member
Braums Ice Cream And Dairy
04.2021 - 12.2021
High School Diploma -
Penn Foster Career School