- International cultures & languages
- Business development
- Marketing & consumer trends
- Hospitality & customer experience
- Sales and relationship building
- Community involvement & volunteer work
Athena Romero
Grand Rapids,MI
Summary
Driven and adaptable business student with experience in sales, marketing, hospitality, and customer service. Proven ability to communicate effectively, build client relationships, and thrive in high-energy environments. Passionate about business operations and eager to contribute to a team while gaining experience across different areas of business including sales, marketing, HR, and management.
Overview
7
7
years of professional experience
Work History
Sales and Marketing Representative
Bayo Foods
Grand Rapids, MI
03.2026 - Current
- Developed and delivered product presentations to engage potential clients.
- Assisted in creating marketing materials to enhance brand visibility.
- Conducted market research to identify emerging trends and customer preferences.
- Managed social media accounts to increase audience engagement and reach.
- Collaborated with sales team to streamline communication and improve client follow-up processes.
- Participated in promotional events to showcase product offerings and drive sales initiatives.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Assisted in preparing reports and presentations to support team initiatives.
- Handled correspondence, responding to inquiries with professionalism and efficiency.
- Maintained filing systems, ensuring documents were organized and easily accessible.
- Utilized office software to streamline tasks and improve workflow efficiency.
Server
Margaux
Grand Rapids, MI
02.2025 - 01.2026
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and food pairing recommendations for guests.
- Managed table settings and maintained cleanliness throughout service shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Cinco De Mayo Mexican Restaurant
Grand Rapids, MI
12.2019 - 11.2025
- Processed customer orders accurately using point-of-sale system.
- Upheld health and safety standards by adhering to sanitation protocols.
- Trained new servers on restaurant procedures and guest interaction techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
BBA - Business Management
Grand Valley State University
Allendale, MI08.2026
Skills
- Brand awareness
- Target market identification
- Negotiation techniques
- Competitor analysis
- Exceptional customer service
- Cash handling
- Business operations procedures
- Developing business plans
- Business partner relationship management
- Microsoft Excel
- Spanish (Fluent)
Interests
Timeline
Sales and Marketing Representative
Bayo Foods
03.2026 - Current
Server
Margaux
02.2025 - 01.2026
Server
Cinco De Mayo Mexican Restaurant
12.2019 - 11.2025
BBA - Business Management
Grand Valley State University